13th ANNUAL CUSTOMER EXPERIENCE STRATEGIES SUMMIT

Canada’s only event addressing both Customer Experience and Customer Success challenges

Hotel X
Toronto, Ontario

Wednesday, May 29 -
Thursday, May 30, 2024

OPTIMIZE YOUR DATA FOR PROFITABLE REVENUE GROWTH

The 13^th Annual Customer Experience Strategies Summit returns to Toronto in 2024 with CX experts from top North American brands. Secure your spot today and:

Upgrade your 2024 CX plan of action by tracking crucial CX aspects and profitability links in terms of cause and effect.
Combine the power of analytics and artificial intelligence to enable smarter decisions at scale.
Invest in top notch CX to increase your brand value and long-term financial gains.
Implement a strategic approach to align CX, digital transformation, and marketing to prepare for the future of boundless experiences.
Devise and monetize the strategic value of CX and increase conversions.
Leave with best practices from 40+ senior CX executives.

Get your ticket to join North America’s top brands, including Paramount+, Under Armour, Bell, Rogers, PeakSpan Capital, Indigo, Greater Toronto Airports Authority, Permashield USA, IGM Financial, Knix, Canlan Sports, City of Markham and many more!

This year’s edition is an in-person event featuring interactive sessions, curated breakout learning, and face-to-face networking opportunities. The conference will also be streamed virtually for increased reach and higher engagement.

RADICALLY IMPOROVE YOUR CX STRATEGIES AT SCALE

Merge the faculty of analytics and artificial intelligence to enable acute decisions at scale with help from
Design a perpetual business motion to grow revenue, profit, and retention efficiently and consistently by PeakSpan Capital
Uncover untapped revenue streams by bridging gaps between business process-led ERP and experience delivery with Under Armour.
Create ‘phygital’ fusion of physical-digital interactions for enhanced value with insights from
Source best practices from Permashield USA to build an empowered and diverse CX team to collaboratively solve challenges and boost sales.
Learn how the City of Markham reinforces its citizens’ belief in government’s competence to bridge budget and technology gaps.

View Agenda

JOIN INTERACTIVE NETWORKING SESSIONS

Take a deep dive down the customer experience rabbit hole and join one of our roundtable discussions.
Share common challenges and best practices with your CX peers on a topic of your choosing.
Enjoy a quick icebreaker during speed networking and achieve your conference networking goals in a fun and agile fashion.
Exchange LinkedIn information and grow your network by meeting like-minded individuals.
Brainstorm innovative methods to fill the gap in your customer experience strategies.

JOIN US

HARNESS THE POWER OF AN IN-PERSON & VIRTUAL EVENT

This hybrid experience is specially designed to help attendees capture the most value possible!

Expand your network and enhance peer-to-peer learning with a larger audience and a broader reach of attendees.
Cultivate lasting connections through one week of pre-event virtual networking on the summit platform.
Consult industry experts and get your toughest questions answered with the help of an in-person and virtual exhibitor hall.
Connect and build relationships with peers who have similar interests and career objectives using AI matchmaking tools and filters.
Enjoy on-demand speaking sessions and content that can be viewed anytime, anywhere.

Save My Seat

2024 FEATURED SPEAKERS

Matthew Cowling

VP, Marketing & Growth

Neil Patel

co-founder

Leila Jalai

SVP Global Planning & Inventory Management

Michael Mak

AVP, Digital Product

Andrew Myers

VP, Data & Insights

Jessica Gale

EVP, Chief Customer Officer

Carlo Savino

J’Maine Chubb

CFO

SEE ALL SPEAKERS

DRIVE DEMAND GENERATION WITH INTENT-BASED BUYERS

The CXS Summit brings together the biggest names in customer experience and provides them with leading solutions in an environment conducive to forging long term business partnerships.

This is your opportunity to cultivate relationships with key CX influencers and buyers at this exclusive event. Build your pipeline with qualified sales leads by taking advantage of one of our limited sponsorship opportunities now.

See Sponsorship Opportunities

Testimonials

Excellent presentations. Very informative and a good variety.

Adam Cuthbert

Executive Director, National Operations and Guest Experience, Cineplex
Amazing experience. Wonderful to see various industries focused on the client experience and a great opportunity to learn from industry experts. Speakers and presenters were very engaging and passionate about their business and areas of expertise.

Jennifer Vassell

Sr. Manager, Client Experience Delivery, United Way Ottawa
Like the “wow” moment we’ve come to expect from movies, each presentation has provided a golden nugget that can be integrated in any business model to drive improvements in the customer experience.

Michael Canizares

Manager of Inforce Services, Foresters Financial
Great insights. Good variety of topics and different points of view on the customer experience.

Katelyn Lajoie

Customer Experience Specialist, OLG
Excellent speakers. Provided a wide array of insights. Good diverse views.

E-City Management Consultant, City of Toronto
I was very pleased with the variety of perspectives on customer experience we were able to hear about based on presenters with a wide range of backgrounds and expertise.

Peter Brock

Director, Social Learning, D&H