Source 10 solutions to drive your company’s Customer Experience transformation

Download the brochure today and get access to these 10 insights:

  • Jeb Dasteel, SVP, Chief Customer Officer, Oracle
  • Bruce Temkin, CX Transformist; Managing Partner, Temkin Group
  • Alison Simpson, SVP, Marketing & Customer Experience, Holt Renfrew
  • Yves Desjardins-Siciliano, President and Chief Executive Officer, VIA Rail
  • Neff Hudson, VP, Emerging Channels, USAA
  • John Jackson, VP, Strategy, Planning, Engineering, Innovation & Customer Identity/Global Customer Service, FedEx Corporation
  • Mitzi Gaskins, VP, Luxury Brand Management & Guest Experience, The Ritz-Carlton/Marriott
  • Rick Medeiros, Executive Director, Global eCommerce, Lenovo

10 Key Topics:

  1. Culture Resilience: sustain a committed customer first workforce
  2. IoT: Enable large-scale system and process changes
  3. Chatbots: Improve efficiency, quality and resolve complaints
  4. Customer Satisfaction: Address performance gaps and build trust
  5. Big Data: Conquer your challenges with big data
  6. Omni-channel: Optimize impact and consistency across touch points
  7. Loyalty Programs: Deliver quality care and service excellence
  8. Predictive Analytics: Streamline delivery and generate cost-savings
  9. Social Activation: Extend support and cultivate brand ambassadors
  10. Contact Centre: improve efficiency, quality and resolve complaints