Customer Experience Strategies West | Complimentary Gift

Receive a Complimentary copy of Customer Experience Strategy – The Complete Guide From Innovation to Execution, with every registration. Compliments of Strativity Group

Customer Experience has penetrated the mainstream corporate agenda. Customer Experience Strategy will provide a complete strategic and operational framework for organizations and individuals committed to deploying customer experience. The book has been gleaned from years of designing and implementing customer experience strategies at organizations worldwide.

Missing the business case? There’s a chapter for that. Struggling with leadership’s sponsorship? There’s a chapter for that. Looking for guidance how to innovate? There’s a chapter for that. Just getting started in exploring this customer–centric endeavor? There’s an entire blueprint for that very purpose. No matter your current stage in the customer experience journey, this book is designed to help you take it to the next level.

Featuring success stories from Ritz Carlton Hotels, Zappos, E.ON, Thomson Reuters, ProCure, Wal-Mart, Harrah’s Entertainment, Banco Popular, Virgin, Honeywell, HSBC, Home Depot, USAA, Timberland, Four Seasons Hotels, Yelp.com, Sony, Hyundai, Kellogg’s and many more.