Customer Experience Strategies West | FAQs

How many people is a group to be eligible for the group discount?
Send 3 delegates at the regular investment rate and the 4th delegate attends for free!

What is the deadline to register for the event?
All registrations are on a first come first served basis

Are Continuing Education Credits offered for this event? N/A

May I register for the trade show only?
As the booths are located in the conference area, we do not have a separate registration cost exclusively for our sponsor booths.

Are there any speaking opportunities still available?
For more information on becoming a speaker click here

What is the attire for the conference?
Many delegates dress business formal on day one and some dress business casual on day 2

Where is the parking at the event?
Parking is available at the hotel.

What is included in the Conference Fee?
This investment includes continental breakfast, luncheon, receptions, refreshments, networking breaks, and original course materials

Can I pay at the event?
All payments are due before the event to ensure a quick registration process for everyone. Our preferred method of payment is Visa, Master Card or American Express.

What is your cancellation policy?
Cancellations must be received in writing by Tuesday, May 1st 2012. Cancellations received by this date will be eligible for a prompt refund less a $495.00 administration fee. If you register for the program and do not attend, you are liable for the full registration fee unless you cancel according to the terms stated above. If you are unable to attend, delegate substitution is permitted up to, and including, the day of the conference.

Do you have a block of hotel rooms available?
Book your accommodations by Monday, April 23, 2012 to take advantage of the Strategy Institute rate of $255 per night for a Deluxe Room with a King Bed. Book early to avoid disappointment.

Are the materials/binder available for purchase?
Speakers’ presentations are available to download at the conclusion of the event for $495.

Are the materials available on CD?
All our materials are available for download from our File Server .

Are there pod casts, pictures, DVD or Video of the conference?
We do not have pictures, DVDs, Videos pod casts or web casts of our conferences, as part of the conference experience is the networking available by attending the event.