Surveypal provides an enterprise-grade online survey platform which empowers the customer experience. With Surveypal, you can leverage CX into higher customer retention rates, increased sales, and faster growth.
Integrate Surveypal into any CRM system, including Microsoft Dynamics, Zendesk, and Salesforce. The combination of CRM and Surveypal’s CEM solution effectively improves the customer experience in every interaction with current or potential customers.
Surveypal is trusted by 10,000+ Customer Experience experts and organizations like Civic info, Venmo, Medidata, and DoorDash. Founded in 2007, Surveypal has operations in the USA, Canada, and across Europe.
TNS advises clients on specific growth strategies around new market entry, innovation, brand switching and customer strategies, based on long-established expertise and market-leading solutions. With a presence in over 80 countries, TNS has more conversations with the world’s consumers than anyone else and understands individual human behaviours and attitudes across every cultural, economic and political region of the world.
TNS is part of Kantar, the data investment management division of WPP and one of the world’s largest insight, information and consultancy groups.
HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management services from marketing and digital enablement services, consumer interaction services to platform enabling back office business services.
By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps to retain valuable customers.
HGS operates on a global landscape with about 40,000 employees in 65 worldwide locations delivering localized solutions. HGS, part of the multi-billion dollar Hinduja Group, has over four decades of experience working with some of the world’s most recognized brands.
Bond Brand Loyalty is a management-owned agency that specializes in building brand loyalty for the world’s most influential and valuable brands. Our mission is to make marketing more rewarding for customers, richer and more resilient for brands, and more profitable for our clients. We build measurable, authentic and long-lasting relationships through a combination of services that includes loyalty solutions, customer experience, marketing research, customer analytics, live brand experiences, and proprietary loyalty technology platforms. Visit our website, follow us on Twitter or contact us at 1-844-277-2663.
Comarch is a global powerhouse specialized in the design, implementation and integration of advanced IT services and software.
Comarch is a stable, experienced provider of innovative IT solutions for multiple industries, including telecommunications, banking, financial & insurance companies, airlines, petrol stations, utilities, healthcare and SMEs.
With customer references in 60 countries on 5 continents, we are the trusted business partner for any IT transformation project.
More than 5000 professionals (programmers, computer scientists and economists) work in over 75 offices all over the world, supporting enterprises in various industries by streamlining business processes and simplifying IT architectures to cut costs, improve customer experience and increase revenues.
Our own Data Centers in Poland and Germany enable offering a variety of business models, including SaaS and Managed Services. Comarch is valued not only by its customers, but also by the renowned IT analyst companies such as DiS, Gartner, IDC, Truffle 100 or Frost & Sullivan.
eSSENTIAL Accessibility is a digital accessibility solutions provider for the enterprise. We help organizations create accessible digital platforms by providing an assistive technology app and web accessibility evaluation services. With our comprehensive solution, our customers are able to enhance the digital customer experience for people with disabilities, comply with requisite regulations and standards, and project an inclusive and disability-friendly digital presence. For more information, please visit our website at www.essentialaccessibility.com
Lithium delivers awesome digital customer experiences at scale for the world’s biggest brands including Airbnb, AT&T, HP and Sephora.
The Lithium engagement platform enables brands to manage multiple digital touchpoints, facilitate millions of conversations, and drive smarter decisions through data – connecting customers, content and conversations at the right digital moment.
Lithium has a massive digital footprint, with 15 billion digital interactions analyzed daily, 100 million monthly visitors across its Online Communities, and 750 million online profiles scored through Klout.
As the only “delivery” company in Canada with access to every home and business (over 15 million points of call), Canada Post supports you throughout your efforts to create a positive experience for your customers. From Smartmail Marketing™ which leverages the power of physical mail, and unique data insights, right through to powerful shipping, ecommerce integration and delivery tools, Canada Post can get your brand into your prospects’ and customers’ hands.
The Customer Service Professionals Network (CSPN) is a collaborative effort between industry experts, consultants, and senior customer service professionals which is focused on helping companies provide the best possible customer experience. CSPN President, Dolly Konzelmann saw an opportunity in the 1980s; improved customer service would become the competitive advantage, then and now. With the Leadership Team growing to include executive level Customer Service Professionals from small and large publicly traded companies, CSPN has developed training programs and consulting services that are fully customizable to each organizations specific needs. Providing a positive and tangible impact on customer service in all of these industries is what we do best. Passion towards the customer service profession and commitment to continuous improvement drives the positive impact that within each organization.
The Customer Service Professionals Network (CSPN) mission is to increase the quality and standards of the customer service profession. CSPN is committed to helping you build your human capital through the Certified Client Service Specialist and Professional Designations, workshops and professional development breakfast meetings. To top it off, we host the Customer Service Awards Gala, allowing you and your colleagues to showcase your professional development during an evening of awards, prizes and entertainment.
The Customer Experience Professionals Association (CXPA) is a global non-profit organization dedicated to the advancement of customer experience management practices. Our members are individuals who develop, manage, optimize, and envision how organizations interact with their customers. This community includes customer experience practitioners within companies, vendors who support customer experience efforts, and other stakeholders in the industry.
The CXPA supports the professional development of its members and advances the field by providing research and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the discipline of customer.
The Canadian Institute of Marketing is an association of professional marketers. The mission of the Institute is to demonstrate the value of professional marketing to Canadian governments, businesses and the general public, and advance innovative marketing knowledge among members. Professional membership is based upon post-secondary academic achievement and five years of experience, the last two in senior management. The Institute provides members with networking opportunities, peer-reviewed credentials, a journal, and opportunity to earn a Certificate of Registration to work as a Registered Professional Marketer.
CRMXchange has developed unique industry insights into the business intelligence and professional programs required for successful operations. Known by our audience as the “event site,” we are experts in Webcast hosting. Visitors to the site can participate in over 100 yearly interactive educational webinars. Register free with CRMXchange to receive a wealth of online resources including: •Live webcasts •White paper and featured column library •Contact Center and CRM News •Vendor Directory •Calendar of Events from Around the World •Virtual Conferences in Workforce management, Quality Assurance, Speech Analytics and Multi-Channel Strategies www.crmxchange.com
CRMXchange is a premier web site dedicated to providing information in an interactive environment for CRM/Contact Center professionals. The site offers white papers, newsroom, monthly columns, a showcase for products and services for the industry, and free webinars on a variety of CRM and Contact Center issues.
Quirk’s looks like a magazine and reads like a magazine. But it is much more than just a magazine. It is a place where the best, brightest and boldest in marketing research — clients and agencies alike — can exchange their best thinking. It is a platform that is intelligent, inquisitive and innovative. Everything we cover is designed to promote the use, value and understanding of marketing research and lead you to innovative insights.
Quirk’s is written for — and read by a global community of leaders in corporate marketing research departments and agencies. Each edition features original articles on research techniques, case studies, news, survey findings, global listings for conferences and up-to-date directories of market research product and service companies. But, the magazine is just the beginning. Quirk’s also produces webinars, events, e-newsletters, iPad, Android and Kindle Fire apps, a Linkedin Group and the most visited and most comprehensive industry Web site. Get your own free access at: www.quirks.com.
StoryMiners creates experiences that connect. We help you envision and develop your ideal customer experiences—transformative, balanced, value-creating, and head-turning experiences. We integrate the latest technology, design thinking, and service prototyping so that you can deliver better experience at lower cost, risk, and time-to-market. Storyminers has enjoyed working with leaders and their teams at 400+ companies in 26 countries—to the tune of $1.5B+ in new value created.
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