Customer Experience Strategies West | Benefits to Attend

Source practical strategies from leading blue chip and Fortune 500 companies...

...on how you can engage your employees, succeed online, and deliver your customer experience promise across all touch points.

Incorporating customer experience excellence is becoming an imperative business strategy. It is not simply customer service but rather a new philosophy that brings departments together to build customer loyalty through engaging, branded experiences. Maximize your revenue through new business and customer retention in this increasingly social and digital marketplace.

Customers of the 21st century are savvy, wired and always changing. Opportunities are abound for those who deliver premium customer experiences.

This event will show you how to establish customer experience excellence as a core business strategy. Bring together all departments to boost your reputation and increase customer retention. Exceed your customers' expectations, stand out from your competition and drive new sales!

Engage with world-renowned speakers in dedicated, interactive Q & A sessions. Take away tips and tactics from these top AWARD WINNERS across leading industries in North America!

There is an urgent need for change in both PUBLIC and PRIVATE organizations in putting citizens and customers first.

This is a time of incredible change in the customer experience arena; you do not want to be behind the curve!

Your next step: This conference!

Hear from inspiring leaders and take away these 10 KEY BENEFITS:

1. Advance online experience and improve customer engagement
2. Uncover the future of customer experience models and strategies
3. Master social media channels to drive better customer experiences
4. Align employee engagement with customer engagement
5. Devise a clear framework for your customer experience plan
6. Enhance brand engagement at every touch point
7. Embed a strong customer experience culture
8. Deliver your marketing and branding promise to all stakeholders
9. Profit from multi-channel customer insights
10. Build a strong tactical blueprint to create a phenomenal contact centre

Benefit from these 14 inspirational visionaries:

1. Lululemon Athletica
2. Starbucks Coffee Canada
3. Marriott Hotels & Resorts
4. JetBlue Airways
5. Travel Alberta
6. Best Buy Canada
7. Vancity
8. TransLink
9. VIA Rail
10. Loyalty One | AIRMILES
11. Manulife Financial
12. Mulberry Consulting
13. TELUS
14. Strativity

Emulate their success. Learn from their challenges in setting up the framework for customer experience initiatives. Establish your organization as the next leader!

Our conference differentiators:

1. Practical case studies from leading corporations across all industries
2. Industry-vetted, highly requested speakers
3. Presentations from AWARD WINNING companies
4. Limited number of participants to facilitate quality face-to-face interactions

Share experiences, exchange ideas, and procure effective strategies! With unparalleled access to experts and industry peers, this is your most valuable networking opportunity.