AGENDA PREVIEW
Please note that all times listed are EST (Eastern Standard Time; -4:00 UTC)
7:30 am
7:30 am
NETWORKING BREAKFAST: BUILD COMMUNITY CONTACTS
8:45 am
8:45 am
OPENING COMMENTS FROM YOUR HOST
9:00 am
9:00 am
KEYNOTE: CX FUNDAMENTALS THAT DRIVE PROFITABILITY
Separating Myths from The Facts; What is and What is Not CX
9:30 am
9:30 am
EXLUSIVE CX SESSION: DECISION INTELLIGENCE
How to Create an Impact of CX on Your ROI
10:00 am
10:00 am
SPOTLIGHT: CX AND CONVERGENCE OF WEB3 & METAVERSE
Generate Long-Term Value and Deliver CX that Improves Customer Engagement, Traffic, and Revenue
10:30 am
10:30 am
SPEED NETWORKING!MAKE MEANINGFUL CONNECTIONS
11:00 am
11:00 am
INDUSTRY EXPERT: DATA: THE X FACTOR IN CX
Understand Your Customers with a Single, Enterprise-Wide View of Data to Pivot on a Dime
11:30 am
11:30 am
PUBLIC SECTOR PANEL: GOVERNMENT CENTRIC TO CITIZEN CENTRIC
Reinforce Citizens’ Belief in Government’s Competence to Bridge Budget and Technology Gaps
12:00 pm
12:00 pm
TRACK 1: AI/CX 2024 & BEYONDFIRESIDE: DIGITAL & MOBILE PATHS
Digital and Mobile Paths to a Frictionless Customer Experience
12:00 pm
12:00 pm
TRACK 2: B2B CX/CUSTOMER SUCCESSFIRESIDE CHAT: DIVIDE & CONQUER WITH B2B CUSTOMER SEGMENTATION
How to Find New Customers and Increase Sales in B2B
12:30 pm
12:30 pm
NETWORKING LUNCH:DELVE INTO CX CONVERSATIONS
1:30 pm
1:30 pm
EXHIBITOR LOUNGE:VISIT BOOTHS & WIN PRIZES
2:00 pm
2:00 pm
AFTERNOON KEYNOTE: WOMEN IN CX – DRIVE CHANGE FROM THE TOP
Attract Diverse Values with Collaboration and Inclusion to Enhance Your Authenticity
2:30 pm
2:30 pm
TRACK 1: AI/CX 2024 & BEYONDFIRESIDE: BE A PURPOSE-DRIVEN BRAND
Align Your Purpose with Your Passion to Build a Disruptive Brand
2:30 pm
2:30 pm
TRACK 2: B2B CX/CUSTOMER SUCCESSPANEL: ALIGN, GENERATE, AND GROW WITH B2B TRANSFORMATION
How B2B Companies Will Win the Competition for Growth
3:00 pm
3:00 pm
EXHIBITOR LOUNGE: ATTEND VENDOR DEMOS & CONSULT CX EXPERTS
3:30 pm
3:30 pm
TRACK 1: AI/CX 2024 & BEYONDFIRESIDE: PHYGITAL IS A NEW BLACK
The Rise of ‘Phygital’ and Why it Should be on Your Radar
3:30 pm
3:30 pm
TRACK 2: B2B CX/CUSTOMER SUCCESSPRESENTATION: END DISJOINTED CX DESIGN AND AVOID A DIP IN RETENTION RATE
How to Bridge the Gap Between CX, Customer Service, and Customer Success
4:00 pm
4:00 pm
CLOSING KEYNOTE: REVVING UP REVENUE WITH A WINNING DIGITAL FORMULA
How to Provide a Best-In-Class Digital Experience and Increase Digital Sales
4:30 pm
4:30 pm
CLOSING COMMENTS FROM YOUR HOST
4:35 pm
4:35 pm
EVENING RECEPTION: ENJOY GREAT CONVERSATION, MUSIC & NETWORKING
5:15 pm
5:15 pm