Agenda - Day 2
Please note that all times listed are EST (Eastern Standard Time; -4:00 UTC)
7:30 am
7:30 am
NETWORKING BREAKFAST: BUILD COMMUNITY CONTACTS
8:45 am
8:45 am
OPENING COMMENTS FROM YOUR HOST
9:00 am
9:00 am
FIRESIDE EXCLUSIVE: SMART CUSTOMER CARE IN THE AGE OF INSTANT GRATIFICATION
Transforming Customer Experience While Dealing with the Unexpected
9:30 am
9:30 am
FIRESIDE: EXPERIENCE AI POWERED CX
Automate Customer Service with Generative AI
10:00 am
10:00 am
TRACK 1: DIGITAL TRANSFORMATIONFIRESIDE: THE SCIENCE OF EXPERIENCE
How Design Thinking, Experimentation, and a Customer-Centric Mindset Can Transform the Digital Experience
10:00 am
10:30 am
10:30 am
ROUNDTABLESDISCOVER THOUGHT-PROVOKING IDEAS
11:00 am
11:00 am
EXHIBITOR LOUNGE: VISIT BOOTHS & SOURCE EXPERTISE
11:30 am
11:30 am
PANEL: ORGANIZATIONAL COLLABORATION
People Before Strategies: Businesses Do Not Create Value, People Do
12:00 pm
12:00 pm
SPOTLIGHT: CX INVESTMENTS
Why CFOs and CXOs Should Be Best Friends
12:30 pm
12:30 pm
INDUSTRY EXPERT: CUSTOMER EXPERIENCE AND HUMAN IMPACT
Embrace User-Centric Design to Transform Virtual Healthcare
1:00 pm
1:00 pm
NETWORKING LUNCH: DELVE INTO CX CONVERSATIONS
2:00 pm
2:00 pm
EXHIBITOR LOUNGE: VISIT BOOTHS & WIN PRIZES
2:30 pm
2:30 pm
AFTERNOON KEYNOTE: CONSTRUCTING TRUST AS A KEY DIGITAL EXPERIENCE
Implement Cutting-Edge CX Tools to Accelerate Journey Improvements and Boost Value
3:00 pm
3:00 pm
PRESENTATION: FINANCIAL EVOLUTION
Empowering Consumers with Digital CX
3:30 pm
3:30 pm
EXHIBITOR LOUNGE: ATTEND VENDOR DEMOS & CONSULT CX EXPERTS
4:00 pm
4:00 pm
INDUSTRY EXPERT: AI INTERFACE DESIGN
How to Design AI Interfaces for Your UI
4:30 pm
4:30 pm
FIRESIDE CHAT: CX PARTNERSHIPS FOR LONG-TERM BENEFITS
Reach Customers through Partnerships to Increase Brand Exposure
5:00 pm
5:00 pm
CLOSING COMMENTS FROM YOUR HOST
5:15 pm
5:15 pm