Agenda - Day 2

Please note that all times listed are EST (Eastern Standard Time; -4:00 UTC)

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7:30 am

7:30 am

NETWORKING BREAKFAST: BUILD COMMUNITY CONTACTS

8:45 am

8:45 am

OPENING COMMENTS FROM YOUR HOST

9:00 am

9:00 am

FIRESIDE EXCLUSIVE: SMART CUSTOMER CARE IN THE AGE OF INSTANT GRATIFICATION

Transforming Customer Experience While Dealing with the Unexpected

9:30 am

9:30 am

FIRESIDE: EXPERIENCE AI POWERED CX

Automate Customer Service with Generative AI

10:00 am

FIRESIDE: THE SCIENCE OF EXPERIENCE

How Design Thinking, Experimentation, and a Customer-Centric Mindset Can Transform the Digital Experience

10:00 am

CASE STUDY

Map and Transform Data Faster with AI

10:30 am

10:30 am

ROUNDTABLES
DISCOVER THOUGHT-PROVOKING IDEAS

11:00 am

11:00 am

EXHIBITOR LOUNGE: VISIT BOOTHS & SOURCE EXPERTISE

11:30 am

11:30 am

PANEL: ORGANIZATIONAL COLLABORATION

People Before Strategies: Businesses Do Not Create Value, People Do

12:00 pm

12:00 pm

SPOTLIGHT: CX INVESTMENTS

Why CFOs and CXOs Should Be Best Friends

12:30 pm

12:30 pm

INDUSTRY EXPERT: CUSTOMER EXPERIENCE AND HUMAN IMPACT

Embrace User-Centric Design to Transform Virtual Healthcare

1:00 pm

1:00 pm

NETWORKING LUNCH: DELVE INTO CX CONVERSATIONS

2:00 pm

2:00 pm

EXHIBITOR LOUNGE: VISIT BOOTHS & WIN PRIZES

2:30 pm

2:30 pm

AFTERNOON KEYNOTE: CONSTRUCTING TRUST AS A KEY DIGITAL EXPERIENCE

Implement Cutting-Edge CX Tools to Accelerate Journey Improvements and Boost Value

3:00 pm

3:00 pm

PRESENTATION: FINANCIAL EVOLUTION

Empowering Consumers with Digital CX

3:30 pm

3:30 pm

EXHIBITOR LOUNGE: ATTEND VENDOR DEMOS & CONSULT CX EXPERTS

4:00 pm

4:00 pm

INDUSTRY EXPERT: AI INTERFACE DESIGN

How to Design AI Interfaces for Your UI

4:30 pm

4:30 pm

FIRESIDE CHAT: CX PARTNERSHIPS FOR LONG-TERM BENEFITS

Reach Customers through Partnerships to Increase Brand Exposure

5:00 pm

5:00 pm

CLOSING COMMENTS FROM YOUR HOST

5:15 pm

5:15 pm

CONFERENCE CONCLUDES

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