2017 Customer Experience Strategies Summit Advisory Board


The Customer Experience Strategies Summit strives to deliver content that is most relevant to the needs of CX professionals today. Guided by an Advisory Board of CX leaders, and following extensive consultation with industry experts and stakeholders, we continually offer critical insights to help you thrive in the experience economy.

Advisory Board Members:

  • Stephan Sigaud, SVP Marketing & Business Development, KANTAR TNS

  • Tessa Steenstra, Director of Customer Experience Design for Retail and Small Business Banking, SCOTIABANK

  • Terry Gardiner, VP of Customer Experience, TELUS

  • Roger Pugsley, Director of Service Excellence, OXFORD PROPERTIES GROUP

  • Arthur Borkwood, Head of Customer Development, TORONTO TRANSIT COMMISSION

  • Mike Byrom, Director of Guest Experience, WESTJET