This two-day event brings together a uniquely broad group of speakers. Acquire actionable insights to tackle your biggest customer experience challenges. Whatever your size or experience: leave with a ‘skip in your step’ and a new mission to deploy you are ‘back in the office’!

  1. Master digital CX mayhem! Cut through the chaos of multichannel customer experiences across all touchpoints
  2. Unleash the Full Power of Social Media! Gain engagement via real-time, exceptional communication
  3. Outsmart Competitors with Forward-thinking Technology & Innovations: Explore upcoming technologies are tipped to reshape and disrupt the customer experience landscape
  4. Leverage the Voice of the Employee to Put CX at the Heart of Your Operations: Learn CX leadership across the business
  5. Drive Loyalty: Decrease drop-offs and maximize conversions which quickly boost profits and increase retention


How did delegates benefit?


Join 200+ thought leaders, experts and professionals from across North America at this unique event.

Private Services Industries – B2C

Chief Customer Officer / CXO / COO / CMO / SVP / VP / Director, Customer Experience / Guest Experience / Customer Care / Customer Insights / Customer Service / Operations / Loyalty / Marketing

Gov’t Agencies and Not-for-Profits

President / EVP / Executive Director / Director / Head of Customer Care / Citizen Service / Marketing / Operations / Public Relations / Call Centre

Solutions Providers and B2B Organizations

CEO / VP / Director of Sales / Marketing / Business Development / Consultant