TOP 5 REASONS TO ATTEND

  1. Customize your approach to grow your business using multichannel.
    Learn about the different multichannel models that will work for your business. Identify the key differences, preferences and strategies for omni-channel success.
  2. Network with a diverse CX leadership group.
    Acquire actionable insights from a uniquely broad group of speakers. Tackle your biggest CX challenges: from beginners setting up new CX departments to mature industry professionals.
  3. Discover where AI and the future of data fit into your CX model.
    This is the only event to cut through emerging software ‘sales talk’ to support better investment decisions. Find out what works now… and what will work in the future.
  4. Put CX at the heart of your operations, talent, and culture.
    Discover where you stand in the competitive landscape and identify what needs to change to adapt to the digital age. Find out where
  5. Transform CX from silo to company-wide outlook.
    Learn training, implementation, and leadership strategies to go beyond a customer-first culture.

HEAR FROM PAST ATTENDEES

How did delegates benefit?

WHO YOU WILL MEET

Join 200+ thought leaders, experts and professionals from across North America at this unique event.

Private Services Industries – B2C

Chief Customer Officer / CXO / COO / CMO / SVP / VP / Director, Customer Experience / Guest Experience / Customer Care / Customer Insights / Customer Service / Operations / Loyalty / Marketing

Gov’t Agencies and Not-for-Profits

President / EVP / Executive Director / Director / Head of Customer Care / Citizen Service / Marketing / Operations / Public Relations / Call Centre

Solutions Providers and B2B Organizations

CEO / VP / Director of Sales / Marketing / Business Development / Consultant