1. Eliminate organizational roadblocks for a successful CX transformation
    Realize business impact by combining sound strategy with tactical implementation. Enable your team to bring theory into practice – build engagement, better client satisfaction, and raise profits.
  2. Innovate at the speed of digital and get ahead of the competition
    Today’s CX is driven by more than face-to-face interactions and call centres. Build an agile digital ecosystem that transcends pockets of innovation. Increase the pace of change at your organization and exploit disruptive technologies.
  3. Lessons learned from 20+ CX trendsetters – Public and Private sectors
    Boost results with insights from elite global brands and public service leaders. Gain actionable insight from the most innovative case studies from diverse industries on CX transformation. Benefit from tools grounded in real-life experience.
  4. New interactive formats to facilitate knowledge and relationship building
    Engage CX practitioners through peer discussions, dynamic panels, and candid debate. Challenge ideas and expand your toolset at this intimate forum. Get the practical answers you need to maximize ROI.
  5. The largest gathering of customer service leaders in Canada
    Gather best-in-class practices from North America’s CX leaders. Attend this specialized summit for tips to innovate your brand and transform culture, while networking with experienced industry professionals. Hone personalization and analytics to deliver next generation experiences.


How did delegates benefit?


Join 200+ thought leaders, experts and professionals from across North America at this unique event.

Private Services Industries – B2C

Chief Customer Officer / CXO / COO / CMO / SVP / VP / Director, Customer Experience / Guest Experience / Customer Care / Customer Insights / Customer Service / Operations / Loyalty / Marketing

Gov’t Agencies and Not-for-Profits

President / EVP / Executive Director / Director / Head of Customer Care / Citizen Service / Marketing / Operations / Public Relations / Call Centre

Solutions Providers and B2B Organizations

CEO / VP / Director of Sales / Marketing / Business Development / Consultant