ServiceNow® Customer Service Management allows you to create a seamless customer experience from start to finish on a single platform. Fix issues before customers notice, and empower them with self-service. To learn more, visit www.servicenow.com/solutions/csm.html.
Kite wheel orchestrates intelligent customer journeys by unifying decisions across all touchpoint for brands and their agencies. Kite wheel’s innovative Customer Journey Hub unifies disparate systems, touchpoint and technologies to provide seamless customer experiences that drive real-time revenue as well as long-term loyalty. Kite wheel serves its global partner and client base from offices in Boston, New York City and London. For more information, please visit www.kitewheel.com and follow Kitewheel on Twitter and LinkedIn.
Luminoso’s customer analytics solution for global B2C enterprises understands and quantifies customer feedback at scale, so you can improve the customer experience.
Unlike other analytics technologies, which can’t handle unstructured data without months of expensive, hands-on tuning and massive data collection efforts, Luminous can understand high volumes of constantly arriving customer feedback within minutes, in any of 13 languages. Powered by Luminoso’s common sense natural language technology, you can quickly and inexpensively extract value from untapped data sources, quantify and track trends over time, and get visibility into the conversations that matter to you and your customers.
AND Agency provides an innovative brand of marketing, customer experience, and business process outsourcing to deliver results our clients can rely on. Our mission is to provide engaging solutions designed to improve your brand and strengthen your customer relationships while staying current with industry trends. Simply put: we strive to inspire, be inspired, and offer a wide range of services to turn your big ideas into reality.
Structured Empathy is a small consulting firm based in Toronto, providing
consulting services for a broad range of clients. Services include customer experience strategy, corporate training, and business transformation, with a focus on customer experience design based on journey mapping. The principal, Brian Walsh, has introduced thousands of people to the emerging discipline of consumer journey mapping to design better experiences of all types for consumers, customers, users, employees, donors, volunteers, students, citizens, suppliers and partners.
For more than 25 years, Shoppers’ View has been providing business insights to our clients. Using surveys, competitive intelligence, and mystery shopping, we help businesses improve, sales, training and increase overall customer satisfaction. By utilizing our reporting tools, our clients have the ability to quickly locate problem areas and track the progress in regards to how they are being corrected. Call us today for a consultation.
Directly is an emerging leader in CX Automation, helping companies deliver better customer service at scale, while creating economic opportunity in the AI economy.
Companies like Airbnb, Microsoft and Samsung use Directly to put expert users at the heart of their AI, resolving up to 40% of support inquiries at 60-80% less cost. Expert users create support content, train AI, and resolve customer questions – earning compensation each time they help a customer.
Directly is based in San Francisco and backed by top firms including Microsoft Ventures, True Ventures, Costanoa Ventures, and Northgate. For more information, visit www.directly.com.
Panviva Cloud is a knowledge management software that empowers your representatives to provide the ultimate customer experience through any channel. Panviva captures information wherever it is stored in your organization, optimizes it for better understanding and delivers it to any employee, anywhere. It eliminates the need to search endlessly for critical process information. Panviva delivers it right to your employees at the moment-of-need!
CEMOSoft is an US company based in Arizona. CEMOSoft Customer Experience Management platform allows a business to Engage Customers with mobile phone/tablet or use a Kiosk on-premise. CEMOSoft has innovated their newest Kiosk-platform that includes: Product Ordering, Product Registration, Insight-Reward. This innovative Kiosk platform addresses businesses needs to provide enhanced customer experiences with convenience in shopping and concierge-like delivery services at pre-defined locations – thus speed and flexibility in delivery choices for customers.
CEMOSoft platform-of-7-products for businesses includes: Insight, Reward, Analytics available in 2.0 “Basic” version, with Omnichannel and Advertisement added in 3.0 “Advanced”, and Product Ordering and Product Registration added in 4.0 “Comprehensive”. Businesses get a dashboard to manage the platform, customer uses personal mobile phone/tablet to engage with business. There is no APP to download and maintain for consumer and businesses.
CEMOSoft addresses the needs and challenges shared by CEO/business leaders in multiple verticals/industries, few are:
CEMOSoft focuses on CEOs #-1* capability pick for businesses — “Customer Experience Management”. CEMOSoft innovations help businesses with digitization solutions to build big ‘smart’ data for the future personalization, predictive and prescriptive analytics.
The business manager manages the products via a platform dashboard. Customers use either personal mobile phone/tablet or a Kiosk to engage, place order, register and provide insight for reward, thus repeat shop and sales– that CEMOSoft coined/terms as “Reciprocity Commerce” or simply, “R-Commerce”.
CEMOSoft is agnostic to industry, processes, journeys and Mobile OSes. CEMOSoft is intelligent software, real time, dynamic and automated with a configurator engine. CEMOSoft can be customized to meet business requirements. CEMOSoft platform incorporates emerging technologies, such as: Cloud, Mobile, Intelligent Software, Edge with IOT Gateways, Sensors, KIOSK with Intel ® NUC (Next Unit of Computing). CEMOSoft has partners, few include: Intel Corporation, Intel ® IOT Solutions Alliance, IBM Corporation – IBM Cloud.
Come join us at Customer Experience Canada – CX Digital Strategy Summit in Toronto, ON. Looking forward to meeting you at CEMOSoft booth. Have a great conference. Thanks.
We invite attendees to schedule a platform demo, write to us – email: [email protected]
The Customer Service Professionals Network (CSPN) is a collaborative effort between industry experts, consultants, and senior customer service professionals which is focused on helping companies provide the best possible customer experience. CSPN President, Dolly Konzelmann saw an opportunity in the 1980s; improved customer service would become the competitive advantage, then and now. With the Leadership Team growing to include executive level Customer Service Professionals from small and large publicly traded companies, CSPN has developed training programs and consulting services that are fully customizable to each organizations specific needs. Providing a positive and tangible impact on customer service in all of these industries is what we do best. Passion towards the customer service profession and commitment to continuous improvement drives the positive impact that within each organization.
The Customer Service Professionals Network (CSPN) mission is to increase the quality and standards of the customer service profession. CSPN is committed to helping you build your human capital through the Certified Client Service Specialist and Professional Designations, workshops and professional development breakfast meetings. To top it off, we host the Customer Service Awards Gala, allowing you and your colleagues to showcase your professional development during an evening of awards, prizes and entertainment.
We are an independent nonprofit initiative with an objective that sounds like a paradox—to raise the level of global design education to an Ivy League standard, while at the same time reducing costs to as low as we can possibly take them. So, we democratize learning by providing top-notch curricular materials, and we aim to strike the perfect balance between academic rigour and practical relevance.
We continue to collaborate with top universities and companies, such as Stanford, Cambridge and SAP Labs, as well as such noted authors as Clayton Christensen and Don Norman, to share our knowledge with over a million designers every month.
Strategy Institute is an approved Educational Partner of the Interaction Design Foundation, the world’s largest UX design learning community.
As such, to provide value to you, we can give you 3 months of free membership to learn UX Design through this link! Join now and get your free 3 months.