Solvvy delivers an effortless and intelligent self-service experience for customers powered by advanced machine learning and artificial intelligence. Companies immediately reduce ticket volume by 15-20% and lower operating costs while simultaneously improving customer satisfaction.
Top brands such as Under Armour, Vimeo, MailChimp and Peloton use Solvvy to provide omnichannel self-service to their customers and provide immediate resolutions of customer issues.
Solvvy can be deployed in a matter of hours with no engineering effort required. It seamlessly integrates with your existing knowledge-base, ticketing systems, chat systems and community forums. Among others, it integrates with Salesforce Service Cloud, Zendesk, Oracle Service Cloud, Salesforce Community Cloud, Lithium, Zopim, Olark, LiveChat, SnapEngage and Intercom. Once Solvvy goes live, Solvvy’s AnswerGraph technology enables companies to start answering customer questions using existing knowledge base articles and case history and improve customer experience with instant resolutions.
Solvvy’s AI platform learns from every customer interaction and improves the self-service experience effortlessly over time.
TMG International Inc. is a consulting firm focused on customer experience, change management, and business strategy and planning. TMG delivers realistic, actionable, customer-focused strategies tied to strong execution, consistently leaving clients more aligned, committed and enabled. TMG is comprised of seasoned customer experience consultants with diverse industry backgrounds and years of “in the trenches” experience. For more information on TMG, visit tmginternationalinc.com.
Experts in customer experience, innovation and UX research and design. Our collaborative approach delivers end-to-end strategic insights and drives business results.
To us, CX isn’t a functional area, it’s a business strategy. We believe in connecting CX initiatives and research across organizations for true customer-centricity.
Unlike global research companies and single-specialty CX firms, we offer:
• Sophisticated qualitative and quantitative techniques
• UX and design expertise
• Senior leadership engagement throughout
• Single point of contact with global reach
Located in Toronto and Ottawa, we serve clients in Financial and Professional Services, Technology, Telecom, Not-for-profit, Media, Energy, and Retail.
Bridgeable is an award-winning service design firm that is dedicated to designing and translating customer experiences from insight to action. Using a human-centered design approach, our multi-disciplinary team of designers, strategists and researchers works with organizations to deliver holistic experiences that integrate multiple touchpoints and elevate customer engagement and relationships.
Bridgeable has worked with some of the largest organizations in the world, including Bristol-Myers Squibb, Roche, TELUS, RBC, as well as Fortune 500 companies and innovative start-ups.
Structured Empathy is a small consulting firm based in Toronto, providing
consulting services for a broad range of clients. Services include customer experience strategy, corporate training, and business transformation, with a focus on customer experience design based on journey mapping. The principal, Brian Walsh, has introduced thousands of people to the emerging discipline of consumer journey mapping to design better experiences of all types for consumers, customers, users, employees, donors, volunteers, students, citizens, suppliers and partners.
The Customer Service Professionals Network (CSPN) is a collaborative effort between industry experts, consultants, and senior customer service professionals which is focused on helping companies provide the best possible customer experience. CSPN President, Dolly Konzelmann saw an opportunity in the 1980s; improved customer service would become the competitive advantage, then and now. With the Leadership Team growing to include executive level Customer Service Professionals from small and large publicly traded companies, CSPN has developed training programs and consulting services that are fully customizable to each organizations specific needs. Providing a positive and tangible impact on customer service in all of these industries is what we do best. Passion towards the customer service profession and commitment to continuous improvement drives the positive impact that within each organization.
The Customer Service Professionals Network (CSPN) mission is to increase the quality and standards of the customer service profession. CSPN is committed to helping you build your human capital through the Certified Client Service Specialist and Professional Designations, workshops and professional development breakfast meetings. To top it off, we host the Customer Service Awards Gala, allowing you and your colleagues to showcase your professional development during an evening of awards, prizes and entertainment.
CRMXchange has developed unique industry insights into the business intelligence and professional programs required for successful operations. Known by our audience as the “event site,” we are experts in Webcast hosting. Visitors to the site can participate in over 100 yearly interactive educational webinars. Register free with CRMXchange to receive a wealth of online resources including: •Live webcasts •White paper and featured column library •Contact Center and CRM News •Vendor Directory •Calendar of Events from Around the World •Virtual Conferences in Workforce management, Quality Assurance, Speech Analytics and Multi-Channel Strategies www.crmxchange.com
CRMXchange is a premier web site dedicated to providing information in an interactive environment for CRM/Contact Center professionals. The site offers white papers, newsroom, monthly columns, a showcase for products and services for the industry, and free webinars on a variety of CRM and Contact Center issues.