Westin Harbour Castle
Toronto, ON

Thursday April 16th &
Friday April 17th, 2020


Great conference. I appreciated the audience participation. The attendees were engaged and willing to contribute.

Celine Anelone Brozovich, Director, Customer Lifecycle Management & Business Intelligence, McKesson

Amazing experience; Wonderful to see various industries focused on the client experience and a great opportunity to learn from industry experts. Speakers and presenters were very engaging and passionate about their business and areas of expertise.

Jennifer Vassell, Sr. Manager, Client Experience Delivery, RBC Insurance

Very good, well designed conference.

Mark Woods, Client Experience Program Lead, MD Financial Management

Like the “wow” moment we’ve come to expect from movies, each presentation has provided a golden nugget that can be integrated in any business model to drive improvements in the customer experience.

Michael Canizares, Manager of Inforce Services, Foresters Financial

Great speakers, excellent ideas – loved the case studies.

Oriana Melo, Senior Manager, Client Strategy, RBC Insurance

Excellent presentations. Very informative and a good variety.

Adam Cuthbert, Executive Director, National Operations and Guest Experience, Cineplex

Another great conference. Great speakers. Good mix of theory and practical.

Dina Fakhry, VP, Customer Experience, Standard Life

I was very pleased with the variety of perspectives on customer experience we were able to hear about based on presenters with a wide range of backgrounds and expertise.

Peter Brock, Director, Social Learning, D + H

Great balance of diverse studies and approaches that, in the end, converge to critical success factors.

Howard Calvert, Director, Customer Service, Canada Post

Speed networking was great, very engaging. I am very happy to be a part of this experience.

Howard Holder, Manager, Client Care, Ontario Pension Board

Common theme, new ideas… Bringing together the human element and the technology leadership was excellent and well integrated.

Don Fertman, Chief Development Officer, Subway

Great insights. Good variety of topics and different points of view on the customer experience.

Katelyn Lajoie, Customer Experience Specialist, OLG

It’s a very interesting conference, much different from traditional marketing events that I have been to. So many ideas that it’s almost overwhelming!

Kate Mercer, Digital Marketing Lead, Syngenta