REGISTER NOW
DOWNLOAD BROCHURE
REGISTER NOW

ABOUT

ABOUT

UNLOCK KEY CONFERENCE INSIGHTS
Hero

Advantage Solutions

“Learning across industries is opening my mind to new possibility vs industry events that are limited.”

Staffbase

“CX Canada was a great chance to listen, learn, and network in a great city!”

Honda Trading America

“This area of technology is new to me, so learning about the direction of AI has been great”

Manulife

“Great way to get out of the office and rethink how to solve your business problems.”

McKesson

“Overall very well organized, some good content”

Advantage Solutions

“Learning across industries is opening my mind to new possibility vs industry events that are limited.”

Staffbase

“CX Canada was a great chance to listen, learn, and network in a great city!”

Honda Trading America

“This area of technology is new to me, so learning about the direction of AI has been great”

Manulife

“Great way to get out of the office and rethink how to solve your business problems.”

McKesson

“Overall very well organized, some good content”

UNLOCK EXCEPTIONAL CUSTOMER EXPERIENCE WITH INTELLIGENT, CUSTOMER-FIRST OPERATING MODELS

Welcome to the 15th Annual Customer Experience Strategies Summit, where the alignment of customer experience, customer success and digital experiences take centre stage! Here’s what’s in store: 

  • Deploy the right CDP to elevate loyalty, spark referrals, and amplify positive advocacy. 
  • Harness predictive intelligence to tailor every interaction and raise satisfaction. 
  • Combine quantitative data with qualitative insights for a richer understanding of customer sentiment and behaviour. 
  • Use real-time data to guide purposeful, high-impact agent actions. 
  • Blend human expertise with AI-driven decision support to increase efficiency and service quality. 

 

Join us to transform your customer experience and customer success with forward-thinking strategies that put customers first! 

DOWNLOAD 2026 BROCHURE

TOP 3 REASONS TO ATTEND

1

Build Future-Ready Strategies That Deliver Real Impact 

  • Learn from senior leaders at TIME, Pet Valu, Kraft Sports + Entertainment (New England Patriots), Ontario Arts Council, GoFundMe, Metergy Solutions, Sleep Country Canada, CBC, HubSpot, and more. 
  • Discover how high-performance organizations use predictive insights, AI-driven personalization, and customer journey intelligence to elevate satisfaction and retention. 
  • Gain frameworks for designing experiences that speed up decision-making, reduce friction, and deepen loyalty across every channel. 
  • Explore how top brands turn insights into action; aligning people, processes, and technology to create measurable improvements in engagement and outcomes. 

GET MY TICKET

2

Accelerate Growth with Customer Success & Digital Experience Excellence 

  • Hear from customer success and digital experts on scaling support, AI-guided decision-making and adaptive autonomous AI for faster, more accurate customer engagement. 
  • Transform journeys using real-time data, behavioral analytics, and KPI systems designed to boost conversion, reduce churn, and drive continuous improvement. 
  • Engage in fireside chats, case studies, and interactive sessions across three streams; Customer Experience, Customer Success, and Digital Customer Experience tackling today’s most pressing digital challenges, from AI readiness and customer segmentation to seamless omnichannel orchestration.

VIEW 2026 AGENDA

3

Grow Your Network Across Customer Experience & Customer Success Communities 

  • Engage with senior CX and CS leaders featured across the two-day program, including speakers from TIME, Kraft Sports + Entertainment, Ontario Arts Council, Metergy Solutions, HubSpot, CBC, and more. 
  • Connect through structured networking breakfasts, roundtables, exhibitor lounges, and evening receptions specifically designed for meaningful peer-to-peer collaboration. 
  • Use the event’s interactive app to schedule meetings, explore solutions, and streamline introductions with like-minded practitioners. 
  • Whether attending in-person or virtually, stay fully involved through a hybrid platform that keeps you connected to every session, speaker, and networking opportunity.

DOWNLOAD 2026 BROCHURE

NETWORK WITH THE TOP CX LEADERS

SEE WHO ATTENDS

26 YEARS OF CULTIVATING CONNECTIONS

For 26 years, Strategy Institute has been at the forefront of event production and content creation. The 15th Annual Customer Experience Strategies Summit delivers fresh ideas within the CX space, valuable networking, and professional development opportunities. 

  • Harness insights from a network of 15,000+ CX leaders across North America.   
  • Engage with innovators and early adopters of customer experience and customer success tools. 
  • Immerse yourself in an interactive event that supercharges your CX journey.   
  • Amplify your expertise, craft a dynamic action plan, and forge impactful connections.
GET MY TICKET

JOIN OUR COMMUNITY

Ever go to an event and feel invisible?
Not here. Not this year. 

The Customer Experience Strategies Summit is now a three-track, tiered powerhouse across CX, Customer Success and Digital CX built to plug you directly into the people, insights, and conversations that matter. 

We’ve redesigned everything to help you meet more of the right people, faster. 

Expect tight-knit working groups, track-specific breakouts, cross-track collisions, peer-led roundtables, live problem-solving zones, AI matchmaking, and a platform that keeps you connected long after the session ends. 

This isn’t another conference where you sit, listen, and leave.
It’s an energy-filled, high-interaction environment designed to expand your network and sharpen your strategy. 

Walk in alone. Walk out plugged into the CX, CS & Digital CX community. 

CONNECT WITH US

DISCOVER TORONTO!

No matter what floats your boat – sports, arts and culture, shopping, food and drinks or simply people watching – Toronto won’t let you (or your spouse) down!

Here are some ideas to get you started:

Entertainment & Night Life

Enjoy the bustling entertainment district featuring Broadway musicals and plays, or go to the internationally acclaimed Roy Thomson Hall to catch one of the 350 concerts that take place there each year.

Attractions

From the CN Tower and Ripley’s Aquarium near the lake to Casa Loma in the Annex, Toronto has a variety of famous attractions. Get a Toronto CityPass to save money, avoid ticket lines and take in the local sights.

Restaurants

Toronto has a vibrant food scene offering a diverse selection of tasty flavours. From hole-in-the-wall joints to luxurious tasting menus, Toronto is a food lover’s dream city.

Sports

Home to the Blue Jays, Raptors, Argonauts and Maple Leafs, there is something for every sports fan in Toronto. Watch a game at the Rogers Centre and the Scotiabank Arena or at one of the many sports bars across the city.

Arts & Culture

With 29 museums in Toronto and 21 top art galleries, you can spend days enjoying the arts scene. Start your visit at the ROM or the AGO and finish up at the Ontario Science Centre or the Hockey Hall of Fame.

THE VENUE

Hilton Toronto Airport Hotel

The Hilton Toronto Airport Hotel delivers everything you need for a brilliant stay in Toronto, Canada. The hotel is directly opposite the Toronto-Pearson International Airport. The Toronto Congress Center and International Center are both within a seven minutes’ drive. There’s a wide range of restaurants in the area, and the hotel restaurant boasts serving locally sourced, organic dishes on site.

Take advantage of complimentary hotel shuttle service to and from the airport, and take the UP Express train for easy access to downtown Toronto. Indulge in a little retail therapy at Vaughan Mills, CF Sherway Garden or Square One Shopping Centre, all within a 20-minute walk from the hotel location. Keep fit with a visit to the gym or enjoy a swim in the hotel’s heated indoor pool.

BENEFITS OF STAYING AT THE HOTEL INCLUDE…

  • Networking: Enjoy the convenience of being in the conference venue and take the opportunity to network with fellow conference attendees and speakers
  • Upscale Services and Amenities: Relax at the indoor pool or keep up with your fitness regimen in the Fitness Centre
  • Dining Experience: Savor an unprecedented locally- inspired menu in the Mosaic Kitchen Bar & Lounge
  • Accommodations: Guests will have the opportunity to experience all the finest details. These include: complimentary high-speed internet, in-room amenities, include a mini-fridge, coffee-maker and safe
  • Convenience: Strategically located by the Pearson International Airport and less than 30 kilometers from the downtown core. Steps from a host of vibrant cultural and sports activities including the Woodbine Racetrack, golf clubs and Canada’s Wonderland!

TO RESERVE

Save travel time and money! Take advantage of our discounted group rate, available until  April 10, 2026 at $205/night, on a first-come basis whilst rooms are available.

For your convenience, please use this booking link to make your reservation online now!

Strategy Institute is not affiliated with any third-party housing or travel agencies. We do not authorize external companies to solicit hotel bookings on our behalf. Attendees are responsible for making their own reservations directly with the official event hotel(s). Strategy Institute is not responsible for reservations made through third-party providers or for any issues arising from such bookings.

Book Now

YOUR 2026 CX STRATEGIES SUMMIT TEAM

FREQUENTLY ASKED QUESTIONS

Which meals are included?

Breakfast, lunch as well as morning and afternoon snacks are provided at the conference, served in the exhibition hall.

 

Is there parking?

Yes, contact our customer care team for more details at [email protected]

 

 

Can I send a replacement delegate if I can’t attend at the last minute?

Absolutely! Please contact our customer care team at [email protected] at your earliest convenience.

 

I have special meal requirements, who do I contact?

Please contact our customer care team at [email protected], so they can liaise with the venue to ensure you are taken care of.

 

When will the presentations be available, and how do I get them?

Presentations will be available once the conference has concluded, typically within a week. You will receive an email from our customer care team with the link to download the presentations. Please be aware that not all speakers are able to release their presentation due to confidentiality reasons.

 

What time do I need to arrive before my presentation?

Please arrive at the break before you are due to speak, e.g. if you are due to speak at 4 p.m., please arrive during the afternoon break. This is so you can meet the conference producer, check your slide deck (and load it if you have a new version with you) and run through a rehearsal of your presentation.

 

When is my presentation due?

Please send your presentation to the event manager two weeks before the conference, even if it is still in draft form. This will allow us to check it in advance and let you know if there are any issues. Please also email your final version to the event manager, and bring a back-up copy on a USB stick.

 

What aspect ratio should my slides be?

Please select ‘standard’ in Microsoft Office – the aspect ratio is 4:3.

 

Can I stay for the whole conference?

Yes, you are very welcome to attend the whole conference. It’s one of the benefits of speaking!

 

Is there a speakers’ green room?

No, we find our speakers enjoy networking with delegates, other speakers and sponsors in the exhibition hall, which is open throughout the conference. Hot and cold drinks are typically available in the exhibition hall all day, and seating is provided if you need to complete some work or make any calls.

 

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Electronic Funds Transfer or Cheque for Canadian Currency and American Currency.

 

What is your cancellation/refund policy for paid invoices?

A full refund minus a $495 administrative charge will be given for cancellations received in writing up to 14 days prior to the conference date. Refunds will not be available after this date.

 

Can I pay half now and half at a later date?

We highly encourage a full payment upon receipt of invoice. For any specific circumstances, please reach out to customer care at [email protected]

 

My credit card was charged with a foreign transaction fee, how do I get that amount paid for?

Strategy Institute is not liable for any additional charges levied by a credit card company, including but not limited to American Express currency conversion charges.

 

I paid for my registration, does it include my hotel stay at the venue?

Registration fees include attendance, luncheon and all course materials. It doesn’t include accommodations or transportation to and from the conference.

 

When is booth setup and teardown?

Setup is usually the night before the event or before registration opens on day one. You will receive a logistics package from your event manager with more details. If you have not received this, please contact customer care at [email protected] so they can connect you to the event manager.

 

When will I know my booth number?

You will receive this from your event manager one week before the event.

 

I want to distribute handouts, can you make that happen?

Yes! Please give them to the event manager when you arrive for setup. If you want to distribute an electronic handout, please send this to your event manager at your earliest convenience.

 

EVENT

Which meals are included?

Breakfast, lunch as well as morning and afternoon snacks are provided at the conference, served in the exhibition hall.

 

Is there parking?

Yes, contact our customer care team for more details at [email protected]

 

 

Can I send a replacement delegate if I can’t attend at the last minute?

Absolutely! Please contact our customer care team at [email protected] at your earliest convenience.

 

I have special meal requirements, who do I contact?

Please contact our customer care team at [email protected], so they can liaise with the venue to ensure you are taken care of.

 

When will the presentations be available, and how do I get them?

Presentations will be available once the conference has concluded, typically within a week. You will receive an email from our customer care team with the link to download the presentations. Please be aware that not all speakers are able to release their presentation due to confidentiality reasons.

 

SPEAKERS

What time do I need to arrive before my presentation?

Please arrive at the break before you are due to speak, e.g. if you are due to speak at 4 p.m., please arrive during the afternoon break. This is so you can meet the conference producer, check your slide deck (and load it if you have a new version with you) and run through a rehearsal of your presentation.

 

When is my presentation due?

Please send your presentation to the event manager two weeks before the conference, even if it is still in draft form. This will allow us to check it in advance and let you know if there are any issues. Please also email your final version to the event manager, and bring a back-up copy on a USB stick.

 

What aspect ratio should my slides be?

Please select ‘standard’ in Microsoft Office – the aspect ratio is 4:3.

 

Can I stay for the whole conference?

Yes, you are very welcome to attend the whole conference. It’s one of the benefits of speaking!

 

Is there a speakers’ green room?

No, we find our speakers enjoy networking with delegates, other speakers and sponsors in the exhibition hall, which is open throughout the conference. Hot and cold drinks are typically available in the exhibition hall all day, and seating is provided if you need to complete some work or make any calls.

 

PAYMENT

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Electronic Funds Transfer or Cheque for Canadian Currency and American Currency.

 

What is your cancellation/refund policy for paid invoices?

A full refund minus a $495 administrative charge will be given for cancellations received in writing up to 14 days prior to the conference date. Refunds will not be available after this date.

 

Can I pay half now and half at a later date?

We highly encourage a full payment upon receipt of invoice. For any specific circumstances, please reach out to customer care at [email protected]

 

My credit card was charged with a foreign transaction fee, how do I get that amount paid for?

Strategy Institute is not liable for any additional charges levied by a credit card company, including but not limited to American Express currency conversion charges.

 

I paid for my registration, does it include my hotel stay at the venue?

Registration fees include attendance, luncheon and all course materials. It doesn’t include accommodations or transportation to and from the conference.

 

SPONSORS

When is booth setup and teardown?

Setup is usually the night before the event or before registration opens on day one. You will receive a logistics package from your event manager with more details. If you have not received this, please contact customer care at [email protected] so they can connect you to the event manager.

 

When will I know my booth number?

You will receive this from your event manager one week before the event.

 

I want to distribute handouts, can you make that happen?

Yes! Please give them to the event manager when you arrive for setup. If you want to distribute an electronic handout, please send this to your event manager at your earliest convenience.