Join CX thought-leaders and disruptors from a wide range of industries who are proud of their achievements. Sessions led by Wal-Mart, Toyota, TGI Fridays, Ontario Government, BMO Financial, Schneider Electric, Sure Petcare, BBTV and Uber.
Source strategies to:
Be at the industry forefront and attend the only CX event to exclusively embrace cross-industry CX knowledge-sharing.
Sherif Mityas is the Chief Information Officer and VP Strategy & Brand Initiatives for TGI FRIDAYS responsible for the Brand’s global Strategy, Digital and Technology efforts. He has more than 20 years’ experience in the retail and hospitality industries in both senior consulting and executive industry roles.
Prior to joining TGI FRIDAYS, Sherif served as the managing partner for JS Consulting and as the chief executive officer for Hollywood Video/Movie Gallery.
Mr. Mityas received a B.S. degree in aerospace engineering from Boston University, a M.S. in mechanical engineering from Rensellaer Polytechnic Institute and an M.B.A. from Northwestern’s Kellogg School of Management.
Johan is a senior level consumer research professional with a proven record of building, transforming and championing successful insights departments for both FMG and Retail. He has a strong leadership, collaboration and extensive global experience with a track record of turning consumer insights and market understanding into bottom line business results. Johan joined Walmart in 2009 and is currently Vice President of Customer Insights and Analytics for Walmart, Canada.
Over 20 years of professional experience in Quality Management, Customer Experience and Continuous Improvement at Schneider Electric Canada. The latest role was an Executive Director of Canadian Schneider Electric leadership Team.
Previous experience in Sales, Marketing and Television Broadcasting.
Key Skills: (What would people say you are really good at)
One of 16 Globally certified Master Black Belts in Schneider Electric.
Thinking forward. Mentoring and developing others. Loves challenges. Delivering results.
What do you want others to know about you?
Guest speaker on Argyle and CX Week Canada. Good sense of humor. Authentic and straightforward leader who walks the talk.
As Managing Director, Marketing and Digital Strategy for the Government of Ontario, Jennifer leads an integrated team to deliver marketing strategy and creative development, social media strategy, digital data insights, market research and creative services. Working across the 30 ministries of the province, Jennifer has spearheaded multiple award-winning campaigns including those for including Health, Foodland Ontario, Education, Economic Development and Transportation.
In her previous role, as Director of Brand and Marketing for Metrolinx, Jennifer led the vision and alignment of brand, digital and marketing strategy across the organization. Working with cross-functional teams across Metrolinx operations and services, including GO Transit, Presto and UP Express, she managed a team of strategic and creative professionals to build public understanding of the largest transit infrastructure development in Canadian history and to help residents find ways to spend more time living and less time commuting.
Jennifer’s expertise in both public and private sector environments spans marketing, advertising, digital strategy, PR, issues management and corporate communications. She is fueled by a passion for break-through creative driven by strong insight and a determination to build responsibly brave public-sector brands.