Join CX thought-leaders and disruptors from a wide range of industries who are proud of their achievements. Sessions led by Wal-Mart, Toyota, TGI Fridays, Ontario Government, BMO Financial, Schneider Electric, Sure Petcare, BBTV and Uber.
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Sherif Mityas is the Chief Information Officer and VP Strategy & Brand Initiatives for TGI FRIDAYS responsible for the Brand’s global Strategy, Digital and Technology efforts. He has more than 20 years’ experience in the retail and hospitality industries in both senior consulting and executive industry roles.
Prior to joining TGI FRIDAYS, Sherif served as the managing partner for JS Consulting and as the chief executive officer for Hollywood Video/Movie Gallery.
Mr. Mityas received a B.S. degree in aerospace engineering from Boston University, a M.S. in mechanical engineering from Rensellaer Polytechnic Institute and an M.B.A. from Northwestern’s Kellogg School of Management.
Todd Unger is the Chief Experience Officer and Senior Vice President of Physician Engagement at the American Medical Association (AMA), where he leads membership, marketing and digital transformation initiatives. Unger joined the AMA in February 2017 after serving as Chief Digital Officer and Chief Marketing Officer at Daily Racing Form where he led the successful digital transformation of the media and gaming platform. Prior to his role with Daily Racing Form, Unger served as general manager of four major digital media properties spanning pure-play, publishing, cable television and video gaming, in both corporate and start-up environments. He was a pioneer in the Local online space, building Digital City/AOL Local into the country’s leading online city guide and led digital organizations at Lifetime Television, Time4 Media (a former division of Time Inc., with 19 high-profile enthusiast sites) and Major League Gaming. Leading up to his career in the digital space, Unger spent a decade in brand management and advertising at Procter & Gamble and Leo Burnett, where he worked to build brands in consumer products, automotive and electronics categories. Unger earned his masters of business administration from Harvard University and received a Bachelor of Science degree in Finance from Miami University.
Nahal manages the rich human talent within MEC Co-op. All MEC workplaces – stores, head office and distribution centre – are her workplace. Nahal helps ensure that people possess the attitude, skills and experience to serve their members’ diverse needs. By removing barriers that prevent employees from being engaged and empowered, MEC can better deliver on its purpose. Prior to joining MEC in summer 2017, Nahal was with the multinational retailer, Tesco, in Prague, where she held several senior human resources roles. Among other points of pride, she was integral to building a service-centric culture among 120,000 employees based in Central Europe and Asia. After living 20 years abroad, Nahal is delighted to return home to Vancouver. Whether it’s running, hiking, yoga or meditation, Nahal likes to get outside as often as she can.
Mark has 15+ years directing the UX strategic vision for top global brands and a recognized trailblazer of customer-centric design. The magic is when he's jamming with teams and customers to reimagine design problems. Culminating in products that add delightful moments to every brand journey. He's persuading stakeholders to be a bit braver and look around corners. His client and brand portfolio include: EA SPORTS, Visa, Lufthansa, Sony, VW Group, Bayer, Mars Foods, and Henkel. His focus is on people and modding tech to shape solutions for a changing digital culture. Using his creative shebang to design entertaining experiences that fit in the our fragmented digital lifestyles. Over the years it has been his honour to help his clients win awards from the World Media Festival, Popvox Awards, to The Webbys. Mark is also specializing in designing for next generation mobile devices, including iPhone and iPad apps. His indepth knowledge comes from his experience of designing web enabled retail spaces, such as.: DV-Signage, Instore TV On-Demand, Digital-Shopping-Assitants and RFID Smart Shelves