16th Annual Customer Experience Strategies Summit Canada 2027

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CUSTOMER EXPERIENCE STRATEGIES SUMMIT

North America’s only event showcasing executable models tailored for CX professionals

Toronto, Ontario

May, 2027

WHY ATTEND REGISTER YOUR INTEREST FOR 2027

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20+ HOURS OF INNOVATIVE CONTENT

10+ HOURS OF NETWORKING

40+ TOP CX, DCX & CS SPEAKERS

93% OVERALL ATTENDEE SATISFACTION AT OUR CX EVENTS

MAXIMIZE YOUR ROI BY UNIFYING CUSTOMER EXPERIENCE, CUSTOMER SUCCESS & DIGITAL CX

The Customer Experience Strategies Summit 2026 was a record-breaking success, bringing together CX, Customer Success, and Digital CX leaders from leading North American organizations for two days of practical insights, meaningful networking, and actionable strategies. Attendees explored how to transform the way they engage, retain, and delight customers while building valuable industry connections.

CX Track: Lead with Impact

Explored how to turn customer experience into a revenue-driving engine
Shared strategies for aligning organizations around the complete customer journey

Customer Success Track: Drive Retention

Learned how to move from reactive support to proactive relationship management
Discovered proven approaches to helping customers succeed at every stage of their journey

Digital CX Track: Digitally Transform Experiences

Examined how to integrate digital touchpoints for seamless engagement
Showcased technologies that anticipate customer needs and remove friction

The summit featured leaders from PetValu, TIME, HubSpot, Kraft Sports + Entertainment, Bobsleigh Canada Skeleton, Ontario Arts Council, Metergy Solutions, Tennis Canada, Yelp, FortNine & Defender Marine, CBC, Canlan Sports, Snuggle Bugz, and many more, making it our largest and most successful Customer Experience Strategies Summit to date.

Our Delegates Include:

CONNECTED WITH PEERS THROUGH INTERACTIVE SESSIONS

Attendees connected, engaged, and learned alongside leading CX, Customer Success, and Digital CX experts through a variety of interactive formats designed to encourage collaboration, knowledge sharing, and meaningful networking. Highlights included:

Interactive sessions, roundtables, and breakout discussions across three dedicated tracks.
Curated learning focused on customer experience, digital customer experience, and customer success.
Face-to-face networking opportunities, including speed networking sessions, alongside virtual participation.
Live virtual streaming that expanded access for attendees across North America.
Networking breakfasts, lunches, and a well-attended evening drinks reception.

DRIVING MEASURABLE IMPACT BY UNITING CX, CUSTOMER SUCCESS & DIGITAL EXPERIENCE WITH AI-POWERED TRANSFORMATION

The Customer Experience Strategies Summit 2026 brought together CX and Customer Success leaders for two impactful days of practical learning focused on accelerating business results through customer experience, AI, and digital transformation. Attendees explored:

CX Track: Deepened Client Relationships

Shared data-driven strategies to strengthen engagement and improve business performance
Demonstrated how customer feedback can be transformed into measurable outcomes

Customer Success Track: Delivered Real Results

Showcased domain-specific AI solutions integrated with CRM platforms
Explored automation strategies that eliminated repetitive manual work through intelligent data transformation

Digital CX Track: Accelerated AI Transformation

Examined how AI-powered sentiment analysis uncovered actionable customer insights
Demonstrated how customer experience, customer success, and digital transformation strategies delivered measurable organizational impact

VIEW 2026 AGENDA

WHO ATTENDED?

The summit welcomed senior leaders from across North America, bringing together professionals responsible for customer experience, customer success, digital transformation, AI, service operations, and customer engagement. Across three dedicated tracks, attendees shared best practices, tackled common challenges, and built valuable cross-industry connections.

REPRESENTED INDUSTRIES INCLUDED:

Financial Services: Customer Experience, Customer Success, Client Services & Relationship Management, Customer Insights & Analytics, CRM, Loyalty, Digital Experience, AI & Customer Journeys

Retail & E-Commerce: Customer Experience, Customer Success, Customer Support, CRM, Loyalty, Omnichannel Experience, Product, UX/UI, Personalization, AI & Automation

SaaS & Technology: Customer Success, Customer Experience, Customer Support, Product Experience, Digital Experience, CRM, Onboarding, Enablement, AI & Support Automation

Hospitality: Guest Experience, Guest Services, CRM, Loyalty, Digital Experience, Service Operations, Booking Experience, Personalization & AI

Entertainment & Sports: Customer Experience, Fan Experience, Customer Success, Membership, Ticketing, Event Operations, UX/UI & Digital Engagement

B2B: Account Management, Client Services, Customer Experience, Customer Success, Customer Insights, CRM, Digital Experience, Service Delivery & Automation

Public Sector: Citizen Experience, Digital Government, Service Transformation, Customer Insights, Community Engagement, Service Operations & AI

Leisure, Travel & Tourism: Passenger Experience, Customer Experience, Loyalty, Travel Operations, Digital Experience, Journey Management & AI

Telecommunications & Media: Customer Experience, Customer Success, Customer Support, CRM, Digital Platforms, Subscriber Experience, AI & Self-Service

Utilities: Customer Experience, Customer Relations, Contact Centres, Service Delivery, Digital Experience, Voice of Customer, Community Engagement & AI

Pharmaceuticals & Healthcare: Patient Experience, Patient Support, Customer Experience, Customer Success, Voice of Patient, Digital Health, CRM, Compliance & AI

LEARN MORE ABOUT WHO ATTENDS

2026 FEATURED SPEAKERS

VIEW ALL SPEAKERS

HARNESS THE ADVANTAGES OF A HYBRID EVENT EXPERIENCE

This hybrid format is intentionally crafted to ensure attendees gain maximum value and flexibility!

Grow your network by connecting with a larger, more diverse audience across both in-person and virtual channels.
Build meaningful relationships through a full week of pre-event virtual networking.
Engage directly with industry experts through scheduled in-person or virtual meetings.
Connect with peers using AI-powered matchmaking tailored to your interests and goals.
Access on-demand sessions and event content anytime, from anywhere.

Testimonials

"Excellent presentations. Very informative and a good variety."

Executive Director, National Operations and Guest Experience, Cineplex

"Amazing experience. Wonderful to see various industries focused on the client experience and a great opportunity to learn from industry experts. Speakers and presenters were very engaging and passionate about their business and areas of expertise."

Sr. Manager, Client Experience Delivery, United Way Ottawa

"Like the “wow” moment we’ve come to expect from movies, each presentation has provided a golden nugget that can be integrated in any business model to drive improvements in the customer experience."

Manager of Inforce Services, Foresters Financial

"Great insights. Good variety of topics and different points of view on the customer experience."

Customer Experience Specialist, OLG

"Excellent speakers. Provided a wide array of insights. Good diverse views."

E-City Management Consultant, City of Toronto

"I was very pleased with the variety of perspectives on customer experience we were able to hear about based on presenters with a wide range of backgrounds and expertise."

Director, Social Learning, D&H

SPONSORSHIP

Connect with an unparalleled network of senior CX executives looking to invest in impactful solutions.

ACCESS MEDIA KIT

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SPEAK AT THE SUMMIT

Be part of this leading CX event, promote your triumphs, and share your lessons learned.

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CUSTOMER EXPERIENCE STRATEGIES SUMMIT