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Stacey Metcalfe is a customer experience professional with over 16 years in the automotive industry. She has served as Manager, Voice of Customer Strategy and Planning since 2012, responsible for overseeing a national multi-brand customer experience program that has helped elevate Toyota to be an industry leader in customer satisfaction in Canada.
Stacey is a driving force behind employee engagement at Toyota through national Customer First initiatives, and has grown an online focus group program that is vital to assisting the organization in making business decisions on a global scale.
Prior to her current role, Stacey spent several years as Lead of Customer Experience Management, where she was the creative figure behind developing an innovative online owners club and its award-winning launch program.
In the first eight years of her career with Toyota she acted in various I.T. project management and consulting roles, including work with Toyota and Lexus dealers in central and eastern Canada as an Advisor on dealership technology.
The combination of her career and formal education in Electronics Engineering, has provided the opportunity to be involved with Skills Ontario – Young Woman’s Initiatives, where she has been an active mentor and speaker for several years – inspiring female high school students to consider careers in the trades, technology and engineering.
As the Senior Director of Digital Strategy and Innovation at President’s Choice Financial, Ranjit Sarai is responsible for creating the long-term vision and roadmap for the bank’s digital channels including leading an enterprise-wide digital transformation effort.
In addition, Ranjit is also responsible for spearheading the bank’s initiatives within the emerging digital commerce space. Prior to his role at PCF, Ranjit was the Director of Mobile Banking at the Canadian Imperial Bank of Commerce (CIBC). As the mobile banking evangelist, Ranjit was instrumental in helping position CIBC as a leader in the space with the launch of several key mobile-first initiatives.
Ranjit has also co-authored international whitepapers on the wallet opportunity for financial institutions and advises Fintech startups in navigating the evolving emerging payments landscape. Ranjit holds a Software Engineering degree (B. Eng.) from Concordia University in Montreal as well as an Executive MBA from the Ivey School of Business (Western University) in London, Ontario.