Unlock the secrets behind why top brands put customer understanding at the heart of their growth strategies! In this insightful session, Rita Jhaveri, CEO of CX Growth Advisors and former Salesforce leader, shares real-world stories and actionable steps to transform your customer experience (CX) into a powerful growth engine. Discover why CX often struggles to show ROI, how AI and siloed data can create chaos, and what you can do to drive measurable, experience-led growth in your organization.

Learn how to:

• Map the customer journey
• Break down data silos
• Engage stakeholders
• Build a unified approach that boosts retention, satisfaction, and revenue.

Whether you’re a CX professional, business leader, or just passionate about customer success, this session is packed with practical tips and inspiring examples to help you get started today!