Duration
27min 43sec
AI in Customer Experience: Sanofi’s Game-Changing Insights | Session Recording
In this must-watch presentation from the 2024 Customer Experience Strategies Summit, Usman Janvekar, CX Lead at Sanofi, revealed the transformative power of AI applications in modern business.
Usman highlighted a proven framework for AI application development, post-saving opportunities through advanced analytics, personalization strategies at scale, and future-proofing your customer experience approach.
What You’ll Learn:
- How AI is revolutionizing customer experience
- Strategies for implementing AI across industries
- Real-world examples of AI driving operational excellence
- The economic factors powering AI innovation
Speaker
Usman Janvekar
Sanofi