09 Dec 2025
30min 43sec
Discover how Tangerine Bank is leading the way in digital banking innovation with a robust AI strategy! In this insightful session, Harry Clapham, Director of Operations, Strategy, and Enablement at Tangerine, shares the bank’s journey in building an AI roadmap, the challenges and opportunities of digital transformation, and how AI is reshaping customer experience. […]
09 Dec 2025
33min 33sec
Unlock the secrets behind why top brands put customer understanding at the heart of their growth strategies! In this insightful session, Rita Jhaveri, CEO of CX Growth Advisors and former Salesforce leader, shares real-world stories and actionable steps to transform your customer experience (CX) into a powerful growth engine. Discover why CX often struggles to […]
09 Dec 2025
59min 31sec
Missed our CXS Webinar? You can check out the recording now! Explore the evolving intersection of Customer Experience (CX) and Customer Success, featuring industry leaders who share practical insights, real-world examples, and best practices. The session highlights how organizations are breaking down silos between sales, marketing, product, and support to deliver unified, proactive, and value-driven […]
09 Dec 2025
32min 25sec
In this powerful session, industry experts Karan Thacker and Lauren Jensen dive deep into the art and science of customer experience (CX) transformation. Key insights include moving beyond traditional product management, understanding experience data vs. operational data, creating compelling customer journeys and practical strategies for organizational change. Learn how to: – Balance creativity with operational […]
09 Dec 2025
31min 41sec
In this groundbreaking session, Carlo Savino, Lenovo’s Head of E-Commerce, reveals how customer experience can become your most powerful business strategy. Carlo highlighted how to turn CX from a cost center into a revenue generator, to learn segment-specific experience design, to discover real-time feedback strategies and understand how loyal customers drive 600% more revenue. What […]
09 Dec 2025
27min 43sec
In this must-watch presentation from the 2024 Customer Experience Strategies Summit, Usman Janvekar, CX Lead at Sanofi, revealed the transformative power of AI applications in modern business. Usman highlighted a proven framework for AI application development, post-saving opportunities through advanced analytics, personalization strategies at scale, and future-proofing your customer experience approach. What You’ll Learn: How […]
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