Duration
31min 41sec
Lenovo’s CX Masterclass: Transforming Customer Experience into Business Growth | Session Recording
In this groundbreaking session, Carlo Savino, Lenovo’s Head of E-Commerce, reveals how customer experience can become your most powerful business strategy.
Carlo highlighted how to turn CX from a cost center into a revenue generator, to learn segment-specific experience design, to discover real-time feedback strategies and understand how loyal customers drive 600% more revenue.
What You’ll Learn:
- Lenovo’s approach to customer segmentation
- Innovative feedback integration techniques
- Strategies for Proactive Customer Experience Management
- How technology drives customer loyalty
Speaker
Carlo Savino
Lenovo