Duration 30min 43sec

Tangerine’s Agentic AI Roadmap for CX | Session Recording

Discover how Tangerine Bank is leading the way in digital banking innovation with a robust AI strategy! In this insightful session, Harry Clapham, Director of Operations, Strategy, and Enablement at Tangerine, shares the bank’s journey in building an AI roadmap, the challenges and opportunities of digital transformation, and how AI is reshaping customer experience.

 

Learn about:

  • Tangerine’s unique position in the Canadian banking landscape
  • The vision for AI-driven customer service and operational efficiency
  • Key considerations for implementing AI, from technology readiness to risk management
  • The importance of human oversight and collaboration in AI adoption
  • Real-world results and KPIs from Tangerine’s AI deployments

 

Whether you’re a banking professional, tech enthusiast, or business leader, this video offers practical advice and inspiration for driving change with AI in highly regulated industries.


Speaker

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Harry Clapham

Tangerine Bank

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