Canada’s largest customer experience summit, with 20+ award winners. This interactive forum is designed for CX executives looking to create transformational experiences that increase profitability across the entire customer journey.
This summit will provide you with exclusive access to state of the art information, unavailable elsewhere! Join one of North America’s largest and most informative Customer Experience summits for the most up to date content.
Drive competitive differentiation to enhance your customer satisfaction and cement loyalty. Acquire concrete tools to improve service quality, engage employees, integrate channels, and innovate processes.
Accelerate your progress to:
Gain exclusive insights unavailable elsewhere to deliver on your brand promises and thrive in the experience economy!
Brendan McGuire has worked in the market research and customer experience space for almost 15 years. Brendan has an MBA from Keller Graduate School and extensive experience in working with leading SaaS firms. He has been with Clarabridge for 4 years and as an Area Vice President, leads a team that manages a number of key Clarabridge customers. Clarabridge is a leading firm in Enterprise Customer Experience Management providing a comprehensive omni-source SaaS platform enabling enterprise customers to collect and analyze multiple forms of customer feedback including surveys, call transcriptions, social media, emails, click to chat transcripts, and much more.
Terry leads a team accountable to create the culture, tools and support structure necessary to deliver excellent outcomes for TELUS customers. With the goal of being one of the top customer service organizations in any industry the Customer Experience Enablement team has supported continuous improvement in technology, training, quality, workforce management, measurement and key business processes, helping TELUS gain a significant loyalty advantage over its key competitors.
Terry joined TELUS in late 2008 after successful change leadership roles at American Express (Consumer and Business card services) and Teletech (technology development). Terry has also successfully led a technology start up which provided customer service solutions for a number of top companies in telecom and financial services.
Terry holds an Honours Degree in Economics from Wilfred Laurier University and spends most of his time outside of work involved in sports - coaching and playing. Terry and his wife Debra have 14 year old twins and live in Oakville, Ontario.
Arthur joined the Toronto Transit Commission (TTC) in 2014 as a leader in transit customer care from the London Underground (LU). During Arthur’s time at LU he led the strategic transformation of the fare payment experience and helped develop a new approach to how frontline employees provide face to face service to customers at all 270 Tube stations. Arthur leads a new department at the TTC with an exciting mandate to enhance the customer experience right across the organization. Through the strategic development and delivery of new policies, standards, internal initiatives and customer facing projects, Arthur’s mission is to ensure customers are at the heart of the TTC’s modernization.
Inspector Chris Boddy is in his 24th year with the Toronto Police Service and is currently in charge of the Service’s newly formed Customer Service Unit. The majority of his career has been dedicated to front line community policing roles, during which time he completed a BA in Justice Studies at the University of Guelph. Over the last several years, he and Deputy Chief Mike Federico have shared the Service’s Mental Health portfolio which includes overseeing the Mobile Crisis Intervention Teams, supporting the Toronto Police Service’s Board’s Mental Health Sub-Committee, partnering with community agencies to assist in the development of training for officers when responding persons in crisis. Chris represents the TPS in both social and mainstream media. He has one of the largest social media following of any officer in the world.