Toronto, ON

Tuesday April 4th &
Wednesday April 5th 2017

Maximize ROI with a Customer-Centric Business Blueprint

Inject innovation into CX design! Amplify your customer empathy and protect market share.

Take part in Canada’s largest customer experience summit. This interactive forum is designed for CX executives looking to create transformational experiences and increase profitability across the entire customer journey.

Drive competitive differentiation to enhance your customer satisfaction and cement loyalty. Acquire concrete tools to improve service quality, engage employees, integrate channels, and innovate processes.

Accelerate your progress to:

  1. Committed Employees: Sustain a resilient customer-first culture
  2. Customer Advocacy: Foster retention and positive word-of-mouth
  3. Personalized Service: Strengthen analytics and Voice of Customer
  4. Operational Alignment: Streamline delivery and generate cost-savings
  5. Omni-channel Success: Maximize impact at every touch point

Deliver on your brand promises. Why attend a generic event? Take away critical insights to help you thrive in the EXPERIENCE ECONOMY!

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2016 Speakers

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Become a Sponsor

If you want to demonstrate your firm’s thought leadership and connect with executive-level decision makers, find out how our event can help you meet your objectives!


Become a Partner

If you are an association, blog, website and/or publication catering this industry, we can help you deliver more value to your members/audience. Find out the benefits to becoming a media partner today!


Become a Speaker

If you want to share a success story and raise your personal profile, get in touch. Find out more on the benefits to speaking and send a submission!