Customer Experience Transformist
Temkin Group (MA)
The Ritz-Carlton Leadership Center (MD)
VP, Retail, Improvement, Customer Experience
Chief Development Officer Technology Transfer, Centre for Innovation and Research
VP, E-Commerce and Marketing
Director of CRM
Maple Leaf Sports & Entertainment
Take back practical action plans, templates, and blue prints from North American AWARD winners!
Your next sale, positive word-of-mouth, and customer loyalty all hinge on a superior experience. It is imperative you act and create a customer-centric organization! Organizations that embrace customer-centricity as a priority stand to transform the customer’s experience.
This summit will provide you with the tactics you need to plan, implement and follow-through with your customer experience strategy.