The Ritz Carlton Hotel, Toronto, ON

Tuesday April 5th &
Wednesday April 6th 2016

Maximize ROI with a Customer-Centric Business Blueprint

Inject innovation into CX design! Protect your market share.

Take part in Canada’s largest customer experience summit. This interactive forum is designed for CX executives looking to create transformational experiences and improve profitability across the entire customer journey.

Drive competitive differentiation and increase your client satisfaction. Discover concrete tools to improve service quality, employee engagement, customer loyalty, and process innovation.

Accelerate your progress to:

  1. Committed Employees: Sustain a resilient customer-first culture
  2. Customer Advocacy: Increase retention and cement loyalty
  3. Personalized Service: Strengthen analytics and Voice of Customer
  4. Operational Alignment: Streamline delivery and generate cost-savings
  5. Omni-Channel Success: Maximize impact at every touch point

Deliver on your brand promises. Why attend other generic events? Take away critical insights to help you thrive in the EXPERIENCE ECONOMY!

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Get Involved

Become a Sponsor

If you want to demonstrate your firm’s thought leadership and connect with executive-level decision makers, find out how our event can help you meet your objectives!

Become a Partner

If you are an association, blog, website and/or publication catering this industry, we can help you deliver more value to your members/audience. Find out the benefits to becoming a media partner today!

Become a Speaker

If you want to share a success story and raise your personal profile, get in touch. Find out more on the benefits to speaking and send a submission!
Download the full agenda with speakers here