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3rd Annual Customer Experience Strategies Summit in Toronto.
Inject innovation into your CX design and align operational capabilities. Build impactful experiences that deliver on your brand promise. Transform client channels and achieve more with less. Continuously raise your service quality.
Engage in 3 days of top programming, with 4 streams, 3 Master Class Workshops and 20+ elite CX speakers. Emulate the success of award-winners.
A one-stop event for CX professionals, acquire tactical insights to enhance employee engagement, customer loyalty, journey mapping, business intelligence, B2B relationships, and change management. See Agenda now.
Hear from international CX trailblazers through exclusive case studies and interactive sessions.
Specialized tracks: B2B vs. B2C and Private Sector vs. Public Sector
How will you reinvent customer experience?
Hover over the image to the left to find out why you won’t want to miss the 2015 Customer Experience Strategies Summit.
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- CX Magic: Tap into emotional connections to cement loyalty
- Engaged Employees: Sustain a resilient customer-first culture
- Operational Alignment: Streamline delivery and generate cost-savings
- Omni-channel: Maximize impact and consistency across touch points
- Change Management: Build leadership and empower transformation
- B2B Models: Improve retention and expand your client base
- Big Data: Personalize services through VOC and business intelligence
- Mobile Innovation: Integrate mobile and optimize user experience
- Behavioural Economics: Unlock psychology to drive performance metrics
- Contact Centre: Improve efficiency, service quality and resolve complaints
Interested in attending? Enquire now:
Tel: 1 (866) 298-9343 ext 200 (Toll Free)