Toronto, ON

Tuesday March 15th &
Wednesday March 16th 2016

Protect Your Reputation, Profits and Ensure Customer Loyalty

Inject innovation into your CX design.

Creating a unified and personalized customer experience across channels is pivotal to any modern business strategy.

Enhance your competitive advantage and deliver on your brand promise. Break free from ordinary experiences to drive word-of-mouth, bolster profitability and cement loyalty.

Increase your client satisfaction, transform culture and catalyze progress.

Leading experts at the 2016 event will address top trends in CX, including:

  • Designing an experience that reflects the brand
  • Engaging employee’s hearts and minds to deliver the experience
  • Moving to a client centric culture
  • How to create a unified experience across all channels
  • Data analytics
  • Future of client experience with predictive analytics
  • Customer journey and VOC programs
  • If you have a story to tell and are interested in submitting a proposal to speak at the 2016 Customer Experience Strategies Summit, click here

    Your first step – THIS CONFERENCE!

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