Canada’s largest customer experience summit, with 20+ award winners. This interactive forum is designed for CX executives looking to create transformational experiences that increase profitability across the entire customer journey.
This summit will provide you with exclusive access to state of the art information, unavailable elsewhere! Join one of North America’s largest and most informative Customer Experience summits for the most up to date content.
Drive competitive differentiation to enhance your customer satisfaction and cement loyalty. Acquire concrete tools to improve service quality, engage employees, integrate channels, and innovate processes.
Accelerate your progress to:
Gain exclusive insights unavailable elsewhere to deliver on your brand promises and thrive in the experience economy!
Inspector Chris Boddy is in his 24th year with the Toronto Police Service and is currently in charge of the Service’s newly formed Customer Service Unit. The majority of his career has been dedicated to front line community policing roles, during which time he completed a BA in Justice Studies at the University of Guelph. Over the last several years, he and Deputy Chief Mike Federico have shared the Service’s Mental Health portfolio which includes overseeing the Mobile Crisis Intervention Teams, supporting the Toronto Police Service’s Board’s Mental Health Sub-Committee, partnering with community agencies to assist in the development of training for officers when responding persons in crisis. Chris represents the TPS in both social and mainstream media. He has one of the largest social media following of any officer in the world.
Michelle Slater is a award-winning marketer, with 17 years of leadership experience in strategy development, consulting and execution within social, digital and traditional marketing disciplines for both B2B and B2C audiences. As the Head of Business Marketing at Twitter Canada, Michelle works closely with Fortune 100 companies to integrate Twitter into their marketing plans. Prior to joining Twitter, Michelle pioneered social media marketing at RBC. Michelle is an avid runner and volunteers at the Toronto Humane Society.
Jennifer is a leader in multi-channel Marketing strategy, and has spearheaded countless initiatives to support the industry, most recently, the introduction of Smartmail Marketing™ to the marketplace. She joined Canada Post in 2006 and has led teams of experts who bring hands-on marketing experience and knowledge to a wealth of customers, agencies and industry partners across the country. Jennifer and her team have also developed business-building marketing initiatives to inspire marketers, agencies and industry partners, show the art of “what is possible” and to drive multi-channel business growth for Canada Post, across both Smartmail Marketing and eCommerce services. In her current role, she is focusing her efforts on promoting industry best practices and marketing initiatives, and provideing the education, platforms and support that help marketers act on insights to maximize their ROI.
Jennifer has an extensive background in multi-channel marketing, segmentation and CRM that has been developed throughout her extensive career. Prior to Canada Post, she held senior marketing roles at American Express and TD Bank. She also worked on the agency side at Blitz (Cossette) and InfoWorks, consulting to companies specializing in marketing and segmentation strategies. A Queen’s University graduate (BA Hon. and MBA), she also holds a Masters Certificate in Innovation Management. When she isn’t talking about marketing, she is often thinking about it, while plodding through more than 25 half-, and 3 full-, marathons.