The Ritz Carlton Hotel, Toronto, ON

Tuesday April 5th &
Wednesday April 6th 2016

Protect Your Reputation, Profits and Ensure Customer Loyalty

Inject innovation into your CX design.

Creating a unified and personalized customer experience across channels is pivotal to any modern business strategy.

Enhance your competitive advantage and deliver on your brand promise. Break free from ordinary experiences to drive word-of-mouth, bolster profitability and cement loyalty.

Increase your client satisfaction, transform culture and catalyze progress.

Leading experts at the 2016 event will address top trends in CX, including:

  • Designing an experience that reflects the brand
  • Engaging employee’s hearts and minds to deliver the experience
  • Moving to a client centric culture
  • How to create a unified experience across all channels
  • Data analytics
  • Future of client experience with predictive analytics
  • Customer journey and VOC programs

If you have a story to tell and are interested in submitting a proposal to speak at the 2016 Customer Experience Strategies Summit, click here

Your first step – THIS CONFERENCE!

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Get Involved

Become a Sponsor

If you want to demonstrate your firm’s thought leadership and connect with financial marketing executives, find out how our event can help you meet your objectives!

Become a Partner

If you are an association, blog, website and/or publication catering to digital marketers in financial services, we can help you deliver more value to your members/audience. Find out the benefits to becoming a media partner today!

Become a Speaker

If you want to share a success story and raise your personal profile, get in touch. Find out more on the benefits to speaking and send a submission!
Download the full agenda with speakers here