David Bolefski is the AI Solution Lead for Genesys Canada. He empowers business and technology leaders with the strategic insights needed to confidently navigate the rapidly evolving world of AI, digital transformation, and journey orchestration. His expertise shaped by years as a Sr. Principal Solutions Consultant for CX solutions, which positions him with a unique perspective on how to translate complex technologies into practical business strategies.
David works closely with Canadian enterprises across all industries to understand their Customer Experience (CX) and Employee Experience (EX) transformation goals and help in aligning them with future-ready strategies that leverage AI innovations to grow revenues, reduce operational costs, and elevate the business intelligence tools needed to predict & optimize their customer journeys. His guidance accelerates enterprise-wide AI adoption through solution specific value realization exercises that guide projects from their business case and trials to implementation, and then to new opportunities to expand and mature.
