The idea of being empathetic with customers sounds easier than it actually is. It takes understanding your customer’s needs, being present at the right time, and offering products and services that you believe should satisfy their needs without being aggressive, annoying, or sales-y. And on top of that, how do you compete with others? How do you serve the products and services that consumers need before your competitors do?
There’s a lot to keep in mind and there’s no better place than this webinar to learn from the best such as Andrea Penn, Director of Client Experience of Key Bank, Greg Melia, CEO of CXPA, Colin Crowley, VP of Customer Experience of Freshly, and Kent Lawson, Executive Director of Brand & Customer Experience, Blue Cross Blue Shield Association. Watch the full webinar to learn more.
