Annual 14th Customer Experience Strategies Virtual Summit 2025

20+ HOURS OF INNOVATIVE CONTENT

10+ HOURS OF NETWORKING

40+ TOP CX & CS SPEAKERS

93% OVERALL ATTENDEE SATISFACTION AT OUR CX EVENTS

BUILD DYNAMIC EXPERIENCE DESIGN TO AUGMENT YOUR CX ROI

Join us at the Customer Experience Strategies Summit in spring 2025! This event brings together CX & CS experts from leading brands across North America. Secure your spot today and:

• Elevate your customer success process from a support function to a revenue-driving growth engine.
• Align organizational-wide initiatives through CS operations in your CX journey mapping.
• Position and strategize end-to-end CS programs both internally and externally to streamline your CX.
• Transform your design thinking experimentation to transform the digital experience and amplify conversions.
• Develop a robust data governance strategy to safeguard your customers’ privacy.

This summit features notable organizations, including TikTok, TELUS, LinkedIn, HubSpot, Google, and many more!

This year’s edition featured interactive sessions, curated breakout learning, and face-to-face networking opportunities, with the conference also streamed virtually for increased reach and higher engagement.

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Transforming CX Strategies at Scale

Merged the power of analytics and artificial intelligence to enable acute decisions at scale.
Designed a perpetual business motion to grow revenue, profit, and retention efficiently and consistently with insights from PeakSpan Capital.
Uncovered untapped revenue streams by bridging gaps between business process-led ERP and experience delivery, showcased by Under Armour.
Created a ‘phygital’ fusion of physical and digital interactions for enhanced value.
Sourced best practices from Permashield USA to build an empowered and diverse CX team, collaboratively solving challenges and boosting sales.
Learned how the City of Markham reinforced its citizens’ belief in government competence, effectively bridging budget and technology gaps.

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CONNECT WITH YOUR PEERS IN INTERACTIVE SESSIONS

Don’t miss the unique opportunity to connect, engage, and learn with top CX experts! With a range of dynamic formats and plenty of chances to have fun and unwind, this is an experience you won’t want to miss. You can look forward to:

• Interactive sessions and roundtable discussions
• Curated breakout learning opportunities
• Face-to-face networking (including speed networking)
• Virtual streaming for greater accessibility
• A breakfast, lunch, and evening drinks reception

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MAXIMIZE ROI BY OPTIMIZING YOUR CX

Unlock the ROI of CX with smart customer success models tied to areas of specific, tangible returns on investment. Delve into all the hottest topics discussed over two incredible days.

Rebuild your CS programs by partnering with other brands and influencers with the help of TikTok and the Four Seasons Hotel.
Increase customer retention with insights from Canada Life by developing both the transactional and interpersonal relationships with your customers.
Drive robust customer ROI with best practices from HubSpot to promote effortless renewals, expansion, and upsells.
Discover how to best invest in AI-powered tools to boost your CX team’s productivity with Google.
Find supporting data for your business case and win over key project stakeholders with

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WHO SHOULD ATTEND?

At the CX Strategies Summit, tackle the challenges specific to your organization! Enjoy two tracks of content focused on customer experience and customer success to suit your needs.

WHO WILL BENEFIT FROM THE EVENT?

JOB TITLES
Customer Service, Customer Experience, Client Engagement, Digital Services, Service Excellence, Operations and Service Delivery, IT, Digital Transformation, Data Analytics, Customer Feedback and Analytics Teams, Member Experience

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2025 FEATURED SPEAKERS

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David McQuarrie

CCO

HP

Carlo Savino

SVP

Lenovo

Jenna LeBlanc

VP Communication

OLG

Nancy (Sladich) Ortenburg

Head, Marketing and Customer Experience

TTC

Chris Punzalan

Head of Innovation & Strategy

World Vision Canada

Timothy Das

Head of Design & Digital Product

Scotiabank

Mojgan Fay

Director, Digital Product & Customer Experience Design

RBC

Ken Volden

VP, Executive Producer

TSN (The Sports Network Canada)

HARNESS THE POWER OF AN IN-PERSON & VIRTUAL EVENT

This hybrid experience is specially designed to help attendees capture the most value possible!

• Expand your network with a larger audience and broader attendee reach.
• Build connections through one week of pre-event virtual networking.
• Consult industry experts by scheduling in-person or virtual meetings.
• Connect with peers using AI matchmaking tools based on shared interests.
• Access on-demand sessions and content anytime, anywhere.

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