David Bolefski is the AI Solution Lead for Genesys Canada. He empowers business and technology leaders with the strategic insights needed to confidently navigate the rapidly evolving world of AI, digital transformation, and journey orchestration. His expertise shaped by years as a Sr. Principal Solutions Consultant for CX solutions, which positions him with a unique perspective on how to translate complex technologies into practical business strategies.
David works closely with Canadian enterprises across all industries to understand their Customer Experience (CX) and Employee Experience (EX) transformation goals and help in aligning them with future-ready strategies that leverage AI innovations to grow revenues, reduce operational costs, and elevate the business intelligence tools needed to predict & optimize their customer journeys. His guidance accelerates enterprise-wide AI adoption through solution specific value realization exercises that guide projects from their business case and trials to implementation, and then to new opportunities to expand and mature.
Day 1: May 28, 2025
1:45 pm
INDUSTRY EXPERT
Unlock the Power of AI to Transform Customer and Employee Experiences
In this session, we’ll explore how a well-crafted AI strategy can become a powerful catalyst for transforming Customer Experience (CX) and driving measurable business value. Learn how leading organizations are successfully leveraging AI to elevate both CX and Employee Experience (EX), and what it takes to future-proof these initiatives in today’s rapidly evolving digital landscape. Whether you’re just beginning your AI journey or refining an existing strategy, this session offers insights and practical guidance to help you stay ahead. You’ll leave with a clear understanding of the key pillars of an effective AI strategy, best practices for realizing early value, and a preview of the innovations shaping the future of CX and EX.
Day 2: May 28, 2023
