Deon Nicholas is the President and Executive Chairman of Forethought, the human-centered generative AI suite for customer support.. Forethought has raised $90M+ in venture capital, was recognized as one of G2’s Best Software Products for 2023, was named to CNBC’s 25 Top Startups for the Enterprise in 2022, and won TechCrunch Disrupt in 2018. Before starting Forethought, Deon built products and infrastructure at Facebook, Palantir, Dropbox, and Pure Storage.
Day 1: May 28, 2025
12:00 pm
INDUSTRY EXPERT: Scaling Support, Intelligently
Inside D2L’s CX Reinvention with AI Agents
When D2L’s global learning platform outgrew its traditional support systems, scaling without sacrificing quality became mission-critical. With 15 million users across 30+ countries, they needed more than a chatbot—they needed an innovative, human approach.
Hear the story of how D2L reimagined CX with AI Agents:
- Empowering human agents with real-time intelligence
- Personalizing experiences for diverse users
- Turning support into a product innovation and loyalty driver
If you’re leading CX at scale, this is your blueprint for building intelligent support that doesn’t lose the human touch.
Day 2: May 28, 2023
