Harry Clapham is a transformational leader with global experience driving innovation in financial services. At Tangerine, he leads the bank’s multi-year strategy to elevate customer service through AI, automation, and digital modernization. Prior to Tangerine, Harry held senior roles at HSBC and first direct, where he led large-scale CX and operational change initiatives across Canada, the UK, and Asia.
Day 1: May 28, 2025
Day 2: May 28, 2023
2:30 pm
INDUSTRY EXPERT: AI ROADMAP
Build an AI roadmap to elevate customer experience in banking. From setting early priorities to selecting the right partner, Harry will reflect on the decisions and discussions that are shaping their approach. Explore how clear alignment, trusted expertise, and long-term vision are laying the groundwork for future impact.
- Strategize to developing agentic AI roadmap
- Evaluate and chose a vendor positioned to support long-term goals
- Process of building internal confidence and momentum in the program
- How the program balanced innovation with governance of risk and compliance
- What future-ready looks like: laying the foundation for scale and adaptability
