Joanne Morrison has over 20 years of experience in business process outsourcing, having led marketing teams at Concentrix, Hinduja Global Solutions (HGS) and VXI Global Solutions. In addition to being an award-winning blog writer, she has travelled to over 30 countries exploring high performance customer experience organizations. Her global travels have helped her learn the qualities of what makes outsourced teams most effective. She has spent much of her career articulating the vision of digital transformation to clients looking to deliver better, more efficient service. Joanne has a special interest in corporate culture and organizational leadership.
Day 1: May 28, 2025
Day 2: May 28, 2023
12:00 pm
CASE STUDY: Mapping Your Next BPO Partnership
Offshore And Nearshore BPO Locations to Consider for Cost Savings and High-quality CX
Learn more about established and up-and-coming offshore and nearshore BPO locations. Discover:
- Which locations may or may not be right for your business and why.
- Learn how to establish a process for selecting your next BPO partner that reduces risk and maximizes your chance of success.
Ensure your next RFP process gives you the information you need to make the right decision
