John is the Head of AI Solutions & Consulting at Talkdesk, where he leads efforts to scale AI adoption across both pre- and post-sales initiatives. His team focuses on Talkdesk’s portfolio of AI products, working closely with customers to evangelize the benefits of AI and consult on best practices for designing AI-first solutions—especially those centered around AI Agents.
Day 1: May 28, 2025
1:45 pm
INDUSTRY EXPERT: From Automation to Autonomy
Harnessing Agentic AI for Next-Generation Customer Support
The era of static automation is giving way to intelligent, adaptive AI agents capable of making decisions, learning in real time, and driving personalized customer support at scale. In this session, explore how Agentic AI—AI that acts with autonomy toward defined goals—is transforming the landscape of customer success.
You’ll walk away with a clear understanding of how to:
- Identify where Agentic AI can drive the most impact in your support workflows
- Use real-time data and context to power intelligent, goal-directed agent behavior
- Balance human oversight with autonomous systems to deliver personalized, scalable support
- Design a future-ready customer success strategy around autonomous, data-driven AI agents
Learn how to move beyond automation and empower your support organization with AI that doesn’t just respond—it reasons, learns, and acts.
Day 2: May 28, 2023
