Karl Martineau is the Chief Information and Privacy Officer at the Canadian Wildlife Federation, where he leads transformative digital strategies that enhance member engagement and data stewardship. With a proven track record spanning the nonprofit, public, and private sectors—including roles as CIO at Legal Aid Ontario and in risk management at KPMG—Karl is known for driving innovation, operational excellence, and privacy-centric solutions. He brings deep expertise in aligning technology with mission-driven outcomes to create meaningful, customer-focused experiences.
Day 1: May 28, 2025
Day 2: May 28, 2023
11:30 am
PRESENTATION: CUSTOMER SUCCESS METRICS
Identify and Solve Your Customer Success Metrics
Customer Success is an ongoing process. Identify gaps and improve success for your clients. Develop an action plan to:
- Identify existing customer success gaps.
- Improve processes to close gaps.
- Continuously monitor customer success to improve CX.
Bolster your customer success processes to improve user experiences.
