Randy Clapp is the General Manager forCanada at AmplifAI, an AI-driven performance enablement platform helping organizations improve customer experience through high-performing frontline teams. He works with CX and contact center leaders to turn customer and operational data into actionable workflows, coaching strategies, and performance improvements that drive measurable gains in service quality, employee performance, and business outcomes.
Day 1: May 28, 2025
Day 2: May 28, 2023
