Stephen Megitt

Stephen Megitt builds customer–centric operating models that connect
experience strategy to measurable business outcomes — growth,
retention, and lifetime value. With over 20 years at the intersection of
strategy, design, and technology, he specializes in complex, cross–
functional engagements where customer experience has to survive
contact with ERP, finance, and enterprise governance — and still drive
results.

After founding and leading the award–winning digital agency Filament,
Stephen joined EY in 2019 to establish and scale EY Design Studio in
Canada into a national, cross–functional practice. He now leads CX by
Studio+, EY’s Customer Experience practice, where his work spans
enterprise retail, B2B, and public sector — helping organizations shift
from service delivery to customer–centric operating models capable of
sustaining impact at scale.In parallel, Stephen has shaped thousands of students through a UX
curriculum focused on applied, outcome-oriented design thinking, and
speaks regularly on customer centricity and unified commerce as drivers
of organizational performance.