Speakers

Steve Clancy

VP, Customer Success

TIME

Rohan Cherian

VP, Digital & Customer Technology

PetValu

Jesse Lumsden

High Performance Director

Bobsleigh Canada Skeleton

Deanna Stacey

Principal & Founder

Blue Umbrella Services

Sebastian Cualla

Director, Midmarket Customer Success

HubSpot

Anurag Ramachandra

Sr. Director, Data Science & Analytics

GoFundMe

Greg Hartrell

Sr. Director Product Management

Roblox

Ivy Cuervo

Director of Global Brand & Marketing

Dejero

Michelle Dizon

Head of Scale Success & Customer Education

Fathom AI

Ricky Tiwana

Vice President, Operations

Rexall Pharmacy Group

Palin Liu

Institutional Services, Head of Client Services

Charles Schwab

Marisa Murgatroyd

Co-Founder

The Experience Group

Andrew Hui

AVP, Enterprise Consumer & Customer Journey Insights

TD

Ramzi Rabbani

Chief Product Officer

FortNine & Defender Marine

Jeff Deline

Chief Revenue Officer

Kraft Sports + Entertainment (New England Patriots)

Dameon Wilson

VP, Payment Products, Digital Channels & Customer Experience Payments (PRESTO)

Metrolinx

Jaspreet Sandhu

CX Executive Director, Public Affairs & Communication

Ontario Arts Council

Nuno Bamberg

SVP, Brand Marketing

Sleep Country Canada

Stefany Singh

The Global Director Digital and Data Strategy

RWDI

Rachael Awe

Chief Strategy & Innovation Officer

Elections Ontario

Andrew Schulkind

Vice President Customer Experience

Domino North America

Carolina Echegaray

Global CX Director Lead

Pfizer

Raghav Mohan

CX & Aftersales Leader

Kia Canada

Steven Cull

Senior Director/Head of Mobile Product Management, Services and Strategy

Samsung Electronics

Rajvinder Singh

Head of Product

Yelp

Elliot Ng

Director, Customer Experience

CBC

Kiran Mann

CEO

Brar’s

Julie Cole

Co Founder

Mabel’s Labels

Nathalie Tremblay

VP, Marketing Strategy & CX

Tennis Canada

Thomas Hamilton

VP, Sales & Marketing

Snuggle Bugz

Mario Romero

Director Enterprise Transformation, Technology & Digital Transformation Leader

Allied Properties REIT

Ryan Biggar

Director Category Management and Insights

Coca Cola Bottling Limited

Jai Dhawan

Engineering Director, Data & AI

Loblaws

Katherine Perrin

Director, Client Marketing & CX

Metergy Solutions

Keith Murray

CEO

boostCX

Randy Clapp

General Manager, Canada

AmplifAI

José Israel Castro

Regional Manager NORAM

Facephi

Lavanya Baksi

Director, Corporate Marketing, CRM, Data Strategy & insights

Samsung Electronics

Nicoleta Teodor

VP Retail Operations

Lovisa Pty Ltd

Arunabh Bhattacharjee

Senior Product Manager

Webex Customer Experience (CX) Solutions, CISCO

Arnie Guha

Partner & Head of User Experience Strategy & Design

Phase 5

Carmit DiAndrea

Director of AI Data Management

NiCE

Colin Egglesfield

Hollywood Actor, Chief Customer Success Officer

SkinCare Line

Rania Walker

Media Strategist

Front Door PR

Russ Yapparov

Chief Growth Officer

IT PARK Uzbekistan

David Solana

Co-Founder & Co CEO

OPINATOR

Sean Albertson

CEO

CX4ROCKS

Chris Arnold

VP, CX Strategy

ASAPP

Madhur Choudhary

Sr. Director, Customer Success

Trackunit

Johnathan Lindsley

Senior Director of AI Solutions

FOUNDEVER

Aaron Rzepka

Deputy General Manager, Head of Customer Applications

Los Angeles County Internal Service Department

Piyush Paul

Sr. Director, Head of Strategy

Moody’s

Ehsan Azmat

Chief Business Officer

OPTP

Aditya Kulkarni

Sr. Director (GM), Fulfillment Services

Walmart

Alissa Polansky

VP, Digital Product

Corus Entertainment

Jessica Snow

Co-Founder

Be Uninterrupted

Viraj Gupta

Head of Product

Stripe

Avi Chaudhury

Sr. Project Manager, Transit Expansion Division

City of Toronto

Kezia Payne

Digital, UX Lead

Porter Airlines

Natalie Cattanach

Vice President, Applied AI Experience

Bell Canada

Manish Singh

Vice President, Professional Services & Managed Operations

Bell Canada

Michelle Fox

Vice President of Client Experience & Engagement

Mackenzie Investments

Stephen Megitt

Partner in Studio+ Customer Experience

EY

Rachel Ma

EY Consultant

EY

Esra Unsal Usakli

Digital Marketing & Commerce Growth Expert

Sarah Reuter

General Manager

Cisco Collaboration, Canada